Phone warranty "sick" Who can guarantee the final say – Samsung mobile
Phone In Warranty Within the failure by consumers to get merchant
Service Institutions warranty, sometimes maintenance organizations have to "give manufacturers 'identification' is a human error" as an excuse, no warranty. If consumers are challenged, often business "difficulties." So, mobile phone failure or quality problems are man-made, are by their own business or cell phone manufacturers have the final say?
Event playback: Warranty "sick" business refuse warranty
2008 11 15, Mr Cheung, a telecommunications company in Liuzhou spent 3,972 yuan to buy the one
Samsung Mobile phones, the company provided Mr. Xiang Zhang and three bags of evidence such as invoices.
2009 9 20, because the phone's touch screen from time to time fail, see cell phone is still under warranty, Zhang will bring with invoice and three bags of evidence to the business of the special cell phone warranty maintenance organizations. The agency said the buttons because the phone next to stripping traces of manufacturers as a special application to be approved after the warranty. September 25, maintenance organizations replied, Samsung mobile phone manufacturers by looking at the pictures Mr. Zhang, that the phone is a human fault, not agreed to provide warranty
Service . In this regard, Zhang objection, but asked him to confirm his business cell phone is a quality problem stripping, or only their own money or to repair machine. However, Mr Cheung learned to identify quality problems are very troublesome phone, and cost at least several thousand dollars, had to fight the "retracted."
Legal Xiangjie: Phone "sick" because manufacturers can not "final say"
Liuzhou CASE the official told reporters, according to the "mobile phone provides three guarantees", mobile phone is valid for one year host three bags, three bags are valid from the date of invoice. Within the warranty period,
Sell Who, mender, producers should assume, replace or responsibility.
According to reports, such Complaints Cases, there are many businesses in the phone warranty will be full, look for various reasons refuse to warranty, and asked whether the quality of cell phone consumers to bear the problem of proof. In view of this, the official said, when consumers experience warranty phone business "difficulties" may require a written business obligations issued by its refusal to provide any reason for the warranty to the consumer association complaint, intervention or mediation by the Consumers Association; such as mediation, Consumers can sue to claim the warranty should be right.
According to Guangxi Wei Chung-dimensional law firm lawyers introduce consumers to the courts, the need to provide mobile phone invoice, three bags of documents, cell phone pictures to collect evidence of their own material, can be classified as merchants and manufacturers co-defendant. The phone is an artificial fault, merchants and manufacturers bear the burden of proof obligation to be commissioned to identify the national legal accreditation body can be "final say", or they will have to bear the negative consequences, because the manufacturers themselves at this time "identification" of the conclusion is not legally effect.
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