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A contact center is a facility / place used by companies or businesses around the world for the purpose of facilitating their customers or consumers with various communications channels such as telephone, e-mail, online chat support, fax and even letters. Generally the contact centers have a one way flow that is inward or inbound flow. […]

Predictive dialer is an automatic dialing solution used in call center around the world, especially for the outbound campaigns. It works on a computer statistical calculation algorithms to dial the series of telephone numbers. Most importantly, it automatically keeps on adjusting its dialing patterns based on the number of people making the call, which are […]

Call centers have always been one of the most demanding industries of all times. Ranging from customer service to customer support, technical assistance to selling of products and services, financial, banking or insurance assistance to a company representation, and so on…, call centers provides an array of services to a wide range of industries across […]