What Is Cost Management?

Cost Management is the process of planning and keeping track of costs in the organization. Cost management should be obvious for most organizations to make sure that individual projects as well as the overall operations move according to plans. Over all, a well implemented cost management strategy will help to reduce costs for production of […]

What Is CRM (Customer Relationship Management)?

CRM is short for Customer Relationship Management and is the strategy for managing communication and all interactions with your customers and prospects. The main goal with having a good strategy for CRM is to be able to find and attract new customers as well as to retain a good relationship with your current customers to […]

What Is A Service Desk?

A Service Desk is an IT resource for organizations working with ITSM (IT Service Management) as defined in ITIL (IT Infrastructure Library). The Service Desk is intended to be the Single Point of Contact (SPOC) towards the customers of the IT department, usually the users in the company. A Service Desk can easily be mistaken […]

What Is Contract Management?

Contract Management is the management of contracts a company has with vendors and customers, but also includes employee contracts or any other contracts that may be needed to keep track of. Contract Management is sometimes also known as Contract Administration. Managing contracts is the whole process from creating the contract and negotiating the terms in […]

What Is Time Management?

Time Management is the process of controlling, understanding and planning how much time is spent on different activities in an organization. Time Management is used in different situations to make it possible to increase efficiency as well as to understand how much time that has really been spent on different activities. There are different purposes […]