The Nitty-Gritty of the PMS
Setting up a hotel, recruiting the best of the staff and ultimately have the business rollingisn’t enough today. An hotelier has to keep in mind that times have changed and there are many factors for running a hotel. One of the things that any hotel should get is a property management system. There are many areas where a property management system can be used, some of them being, real estate, manufacturing, logistics, or hospitality accommodation management.
It is the last category that we are interested in. A property management systemis nothing but an umbrella system that helps a hotel look after its hotel reservation system, housekeeping, point of sales, accounts and many other small details of a hotel. Once you get used to working with a PMS, you will see that it has many advantages over the traditional pen and paper method of documentation.
Work A Property Management System Can Do
• Hotel Reservation System: The most important work that a hotel needs to take care of is its room reservations. With a web based property management system, this can be achieved very easily. You can let your hotel rooms be booked from anywhere in the world once you open it to the Internet. Special attractions and other freebies are just means of marketing your hotel.
• Front Desk: This is the main area of a hotel. It is the place from where all the work of the hotel is sanctioned and distributed. The checking-in and checking out process also happens where while the guests come to the front desk for all their queries. A PMS has a dedicated Front Desk console that takes care of all this and the Front Desk executive just needs to keep a tab on how things are working.
• Accounting: One of the most important jobs for any business is keeping a check on the account. This is a tedious and boring job, something that most people tend to ignore. A web based hotel management system does daily accounting for various sections of the hotel and generates automated tables for the same. At the end of the day, the PMS also brings out a night audit which lists all the work of the day.
• Housekeeping: Keeping a check on the rooms and their conditions can be done through a PMS. The Front Desk can tell the housekeeping staff which room needs immediate attention. Thus with the help of a PMS, you can tend to a room before a guest complains.
Author Bio:
Prabhash Bhatnagar is Manager of Sales & Marketing, maker of online hotel reservation system and hotel management systems handles the key aspects of the running of client’s business, including bookings & reservations, Housekeeping, Spa, POS and generating reports.
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