UcSTAR unified communications solutions in the financial industry – unified comm
1, the financial industry features: The financial sector following characteristics: high degree of information technology, business part of the casual, communication, demanding a unified system and management, security and confidentiality requirements high, the competition great customer service require high.
With increased competition, transparency of information, under the same conditions, who need the fastest response to the market, who can best seize the market? Who can manage the best? Who can be more smooth communication management, who will be able to increase scale, expansion of the fast, who can get more client resources, to that extent, management and communication speed and efficiency of the financial industry's core competitiveness.
Traditional management and communication problems in the financial industry:
sales department too, in order to immediately convey the basic is not easy, and more through the human sea tactics, and other means is difficult to obtain the desired effect.
focus on training and focus on the next message is a very big obstacle, it is difficult to achieve a real focus.
a lot of information appears to convey, but more as relayed links may lead to transfer ideas will be biased.
fast changing financial market information, how to quickly access information based?
How fast service to our VIP customers?
. . . . . . 1.1 Project Objectives through engine technology provides UcSTAR unification flag Communicate Platform to achieve between employees offline display (simple attendance), daily messages (notification), the company informed of emergency situations, effective immediately the latest information, communications and other daily tasks sales department timely and reliable communication between agents can smoother in the financial companies can take full advantage of network technology to reduce costs, enable new applications and services, and improve organizational efficiency.
financial companies for the integration of multiple means of communication (telephone, instant messaging, video conferencing, SMS, e-mail) of the integrated communications platform to enhance internal communication and collaboration capabilities and a significant reduction in communication costs, so that the real unified means of communication, and to achieve reunification, training, information unity.
To finance the company's various management and office systems (OA, ERP, CRM, etc.) to provide integrated communications capabilities, as these systems increase the system's initiative to push the information capacity of a passive system to increase these real-time communication function.
outside the company to the financial integration of internal communications for enterprises to increase the interaction between customers and suppliers, service capabilities, to enhance business e-commerce boost power.
2, the project plan 2.1 deployment structure of the financial sector
2.2 key features UcSTAR by a series of server and client composition. Server management platform which is based on B / S structure UcSTAR management side and the server console, the client is divided into UcSTAR desktop client software, WEB client Mobile Client, etc..
internal IT system users for centralized authentication, manageable, controllable,
multi-dimensional organizational structure: flexible and easy to use address book, the working group, vertical management, common contact
Group of deployment and application: the deployment of branch connectivity, multi-account support
integrated enterprise collaboration: network hard drive, news broadcasts, announcements, BBS, business subscriptions
interconnection function: QQ exchange, MSN exchange
multiple clients
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