Understanding and Enhancing Business Potential through Technology Audit
CURA Healthcare is one of the major players in the business of manufacturing, supplying, installing and servicing of medical equipment, primarily radiology equipments. CURA is based out of Chennai and has panIndiapresence. BesidesIndia, it has overseas operations in the European Union, Middle-east and ASEAN countries.
In spite of having a comprehensive IT set-up, there were some prime concerns regarding the efficiency of their IT systems. The frequent technical concerns were impeding the effective utilization of their IT systems.
This was proving to be a major challenge to the leadership and management at CURA. They were still unsure about why their IT systems were not delivering their optimal performance. Their in-house IT team, despite being very capable, were not adept at deep dive investigation into their deployed IT systems to find out the impeding elements. Being an organization in the Healthcare industry, they were also not adept in identifying the gaps in IT and interpreting it in business terms.
Thus, started CURA’s search for a Consulting Organization to alleviate their concerns.
While, CURA considered and evaluated several IT services and Consulting Organizations, their specific requirements were a comprehensive process for:
- Technology Audit
- IT Audit
- Technology Consulting
- Software Audit
The above requirements of CURA were perfectly met by Inspace.
Inspace was chosen as the Consulting Partner based on clear service delivery differentiators and unique services offering and business model. The contract winning points were:
- Technology Audit: The first ever unique service inIndiato identify gaps in deployed IT. This was the perfect solution for CURA’s specific concern
- Comprehensive Audit covering the infrastructure of Power, Networking, Server& Backup, Software, Hardware, Licensing, Security, Connectivity and Communications, etc.
- Operational and Business reasons such as
1. Inspace’s track record of successful audits across clients in the country.
2. Effective Program Management
3. Committed Project completion timeline (start to finish) was 3 months.
Having such potent credentials. Inspace was entrusted with the responsibility of addressing CURA’s concerns.
Having evaluated and mutually understood and agreed that a Technology Audit was the need of the hour, Inspace Technology presented a clear plan and set of objectives.
A detailed Technology Audit Plan was devised with three tiers of Audit processes, such as:
Tier 1: High Level
- Understanding Vision,Missionand the Business goals of CURA.
- A high level mapping of the current IT deployment in relation to the business objectives
- Observation and plotting of Possible Gaps between the Business objectives and IT deployment
Tier 2: Low Level Deep Dive Audit
- Detailed study of deployed hardware, software, connectivity, power, security, MIS, and usability by end users.
- Identifying process coverage, data integrity, productivity improvements, reporting frequency and adequacy, training adequacy, and system availability.
Tier 3: The capstone
Audit Findings Report:
- Gap analysis
- IT Infrastructure Analysis and recommendations
- Business Flow Chart – Outline
- Software License Status and recommendations
- Core Software utilization
- IT security / Vulnerability Analysis
- Data backup Analysis and recommendations
- Key User’s knowledge and utilization of various software
- Recommendations pertaining to technology upgrade / downgrade
- Training requirements
The Comprehensive and Salient Findings of Technology Audit, helped CURA understand the loopholes in their IT systems and rectify it. This helped in creating a Positive Business Impact for CURA and optimized their business potential.
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