After-sales service is becoming a bottleneck in the water appliances market deve
With the introduction of drinking water standards, health awareness of people on the water level has greatly improved, select
Water appliances To improve the quality of life to become a general trend. Relative to
Refrigerator , TV And other household electrical appliances, home appliances water dependent on the service later, but the reporter found that after-sales service is becoming a bottleneck in the development of water appliances market.
Difficult to guarantee service quality Ms. Lee told reporters that Beijing consumers for fear of secondary pollution of bottled water, she bought a filter device with a drink straight. When buying, promoters told her regular on-site factory service personnel can replace the filter and the washing machine. But with the 3 years, Ms. Lee found that staff in addition to replace the filter every door, the only cleaning agents on the liner, without the washing of the pipeline. This year, Ms. Lee told the service tap water poor, and wondered whether they should be clean, service officials said, with a red Drainage after application, to flush out scale. Completed a routine cleaning, service personnel leave, Ms. Lee found that tap water is not only not improved the situation, working noise is also larger. Contact after-sales service once again, another home inspection service, said after a part is broken, want to change one, but not cleaning the tap. Finally, Ms. Lee is to think of ways, from the tap came up with a lot of white scale, tap water was calming.
Similarly, Chengdu, Mr. Yang is also reflected in the consumer, February 4, 2008 he purchased a beautiful
Drinking Include Water purifier However, two weeks after the find buy the bottom of the moss water purifier, Yang called after-sales outlets in Nanchong, where he said the other water quality problems, and the other's attitude is extremely impatient.
Shanghai Association of water appliances appliances professional staff of the Commission Xu Guangyao told reporters that they learned at work, and some medium-sized enterprises are all after-sales service commitment, if a local business, service and more through corporate training by the after-sales service personnel, general service quality is guaranteed. However, in the field, many enterprises have entrusted to the dealer after-sales service, especially to the 34 market, you never know with the repair quality.
A water purifier home appliance business market research found that in the installation of household water purifier more than three years of the users, actually as many as 72% of users now no longer use the water purifier, but the re-use of bottled water, or even start burning water to drink, The reason is that service has not kept up. In addition, insiders told the reporter that most local water filter companies can manufacture activated carbon filter, while the hollow fiber reverse osmosis membrane, ceramic filter and other clean technologies are deficient, we must rely on imports. Meanwhile, the filter manufacturing also lack of uniform standards, once to buy a particular brand of water filter, follow-up of the filter can only buy the same brand, consumers lose the right to freedom of choice. Some consumers worry that companies do not produce filter, expensive water purifier lost use, or may be companies in the filter price, any mercy. In addition, water purifier filter replacement is too complex, not a professional staff can not water operations, replacement of a cost no more than 10 yuan, or activated carbon filter, PP cotton, dealer charged 20 yuan even if labor costs, after-sales services may also suffer losses. For consumers, then a few months to more than a year or so short a filter replacement, but also two or three days in advance booking, so cumbersome process, so many families troublesome.
home pay is difficult to accept
Chengdu consumers
Ms. Kang explained that in April 2007 she purchased a water purifier and water dispenser Qinyuan card, she told the sales staff before buying, home water quality is not good, so sales staff recommended a set of products. Drinking did not think to use for almost a month, the water outlet can not be normal, and consultation that needs cleaning. Miss Yu Shikang please visit service personnel and supplies fees paid 50 yuan. To a second cleaning, Ms. Kang has bought a cleaning agent, as long as the service personnel home on it, the result, the reply was: "If you bought a cleaning agent, is not coming.
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