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Effective customer service at a call center does not just comprise of effectively managing phone calls, but also includes empowering the knowledge workers with the required knowledge. Customer service agents interact with customers directly and they play a vitally significant role in the quality of your customers service experience. Most of the conventional and routine […]

A festival of lights, Diwali or Deepawali with its linguistic differences from north to  south of the Indian subcontinent, is apparently celebrated with the same spirit and fervor throughout the country. The triumph of the good over the evil, the removal of darkness and ignorance to understand the truth and prayer for an enlightened world […]

The criticality of IT environment is increasing each day as new technologies with enriching returns for businesses are being revealed. Though the desire to employ these technologies for favorable turnovers is nurtured by every business, a majority of them do not have the expertise and capability to incorporate these new applications without escalating costs. Often […]

In a competitive business environment, generating quality leads and managing demand generation campaigns can be complex and demanding. With a good lead scoring strategy, marketing and sales teams can synchronize and optimize the lead management process. Lead Scoring is the process of assigning a quantitative qualification to prospects on the basis of their behavior and […]

Software research and development is a vital function and it requires collaboration of high intensities and transparency to enable the team to work cohesively and in alignment with the business objectives. Most of the organizations fail to provide favorable environments and conditions to the teams and the entire operation loses its steam. The team is […]