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Knowledge management is not merely a technology implementation. It provides the answers to questions and provides guidance on resolving issues as quickly as possible. With an efficient knowledge base customer service representatives are empowered with the necessary information to resolve issues with better speed, accuracy and consistency. The right knowledge management technologies ensure that customer […]

With the latest trends in technology and developments in the computer science, India is all set to reach great heights of success in cloud computing services. This technology simply put is all about offering IT related resources for instance, storage, network, computing, application as a service and system security and many more. These services are […]

Every customer wants personalized service. They want to be heard and want their feedbacks to be taken seriously. Those who dare to ignore their customers suffer brutally. The internet has provided seamless opportunities for customers to express their concerns vehemently. Every business has to make careful decisions so that they do not upset their customers […]

Irrespective of the industry sector, every business is either product or service driven. In industry sectors, where business is product based, management of the product lifecycle is part of the organizational strategies. The process of managing the lifecycle of a product from its conception, design and manufacture, to service and disposal is termed as product […]

Today’s global business environment has led to aggressively competitive world. Organizations irrespective of its size are more too keen on spreading its wings far and wide. However, this expansion brings with it a large base of competitors and an immensely complex challenges too.Whatever be the industry segment, the term globalizations represented cost saving techniques through […]