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Social media strategy has been actively used by B2C companies because it helps generate viral traffic. 86% of B2B firms are using social, compared to 82% of B2C according to a report from White Horse. But sometimes, social media can confuse B2B marketers on what strategies to adopt. Most of them, first, build a corporate […]
According to the Service and Support Professionals Association (SSPA), the most frequent customer complaint about service and support is the length of time it takes most organizations to settle incidents. This challenge occurs as call agents often have incompetent techniques of sharing information within the organization. Due to this agents cannot respond to queries as […]
The secret of success for Chetan Bhagat is selection of topics which are common.He selects subjects which the readers can associate with. The latest book from Chetan Bhagat – The 3 Mistakes of my Life has fiction with a mix of sentiment, romance, relationships, religion and politics and also has social message, all this woven […]
Customer service representatives are the first line of contact for your business. They are there to solve any kind of problems related to your product or service. Due to global competition and product competition, businesses are looking at customer service as the true differentiator. Providing a good customer service can be tough at times as […]
Today’s globalized business environment is technology driven and information about the company and its dealings are made accessible to a number of recipients across the globe. This paves way for security concerns of the related data of the company, and all their dealings-a crucial issue. Companies need a deeper understanding of Governance, Risk, and Compliance […]
