Can Shipments Sent COD Be Refused?
COD shipping is a way of shipping packages which used to be very popular, but which then fell out of style for quite some time. This method stands for “collect on delivery” and it has seen some resurgence in recent years as people look for ways to convince people to trust companies again. Offering COD shipping is a great way to convince customers that they can trust your company enough to buy from you, but there are a few additional concerns which apply when you’re shipping COD with your LA courier.
The main difference between a regular shipment and a COD shipment is that whenever you send something to a customer COD, they always have the right to refuse to accept the shipment. Normally, when you ship a product to the customer, they have already paid for it. Therefore, the package simply arrives and the goods then belong to them. With a COD shipment, they have ordered the goods, but don’t pay until they receive the goods. If for any reason they decide that they no longer want to pay for the package and would prefer to refuse it instead, they have this right.
This means that consumers have the right to refuse anything which is sent to them COD. This is a law which is in place that is designed to protect consumers from all problems which would happen if there was any legal obligation for them to pay things which were sent to them COD. Shipments could be sent which didn’t match the originally promised goods, or which were damaged in some way if there weren’t laws like this which protect them from being the victims of fraud at the hands of the companies selling the products.
For companies, the good news is that even though customers have this option, they very rarely exercise it. Most customers order a product because they want it for one reason or another. This means that they won’t likely have any reason to turn it away once it arrives. As long as the product which you ship is the exact product that the customer ordered, and as long as it hasn’t become damaged in transit, you will likely find that your acceptance rate will be very high. The few refusals that you do suffer should be more than offset by the increased business which you may see by offering customers the options of COD shipping.
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