Virtual PBX is as Easy as 1-2-3!
The virtual PBX system provides today’s modern business with a great deal of advantages that were not available before. While all businesses can benefit from its capabilities, it is perhaps small businesses that experience the greatest amount of advantages for the costs incurred. It revolutionizes the way that a small business can handle its communications.
Call Forwarding
Perhaps the first thing that most people think about when they hear about virtual PBX, is the idea of call forwarding. The reason for this is that this feature, of course, is one of the most common and well known features of telecommunication systems. This capability allows everybody in the business to have a great deal more flexibility. The excellent thing about this capability is that workers can be on the go. Not everybody has the luxury of staying at their desk all day. In today’s corporate world, there are many meetings, interviews, and so forth that need to be handled. Call forwarding ensures that employees will still get their calls even when they are not currently in their office. Calls can be answered at home or while driving as well. A small business can therefore accomplish a great deal more work, communicating with a much larger number of clients without having to stay in the office all day long. The additional flexibility provided by call forwarding more than pays for itself, as the feature is available at a relatively low cost.
Automated Attendant
Of course, a small business has more concerns about the amount of work that any given individual can get done in any given day. Efficiency is important in any business, but this is especially true for small businesses where funds are tighter. Virtual VPX allows these businesses to take advantage of an automated attendant. This automatically handles all of the most time consuming functions of a client centered business, the initial contact. This makes it possible for the client to route there own call so that they can get in touch with the right department. In some cases, it may even be able to solve the client’s problem without them needing to get in touch with a live representative.
This type of system makes it possible to handle each call professionally. The automated attendant makes it possible for workers to focus on getting other work done, better allocating resources. Virtual assistants no longer cost thousands of dollars, meaning that they can improve efficiency and reduce costs as a result, without ridiculous upfront expenses.
Virtual Fax
Of course, few businesses handle communications over the phone exclusively. Call forwarding and automated attendants are great for communication on the phone, but the vast majority of businesses will also communicate through fax machines. Virtual VPX also offers the virtual fax capability, which is extraordinarily useful. The system takes advantage of the already in place internet connection to provide several professional fax services. An incoming fax can be sent to an email address instead of a fax machine, for example. This once again allows for greater flexibility. No longer will people have to wait around the fax machine for their particular message. There is also no limit to the number of faxes that can be sent at the same time, which makes it much simpler to send and receive the information without having to worry about whether or not the line is busy. This capability allows a small business to completely replace and old fashioned fax machine with virtual fax.
Since small businesses need to be very careful about what they invest their money in, it makes sense to take advantage of virtual PBX. The amount of money that can be saved by the system far outweighs the associated costs.
The author is a creator and specialist of small business tools and options on subjects such as choosing a call forwarding service. Please visit http://virtual-pbx.choosewhat.com for more information on virtual phone service. At www.virtual-pbx.choosewhat.com you will find many resources to reference for your small business.
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