Five Reasons to use a Professional Tele Services Company
No matter how technology advances, few things can beat the effectiveness of a one on one personal phone call in business. A simple conversation can do much to win over clients and promote your business brand and image, if it is handled in a professional manner. Training staff properly takes time and resources. Learning to capture a customer’s attention on the phone and getting them to listen to you is quite an art form. It takes a positive attitude, a professional manner, a good listening ear and the ability to think on your feet. Often for the level of expertise offered it makes a lot of sense to use a professional tele-services company.
One – Take the Hassle out of Cold Calling
There are few sales people that enjoy cold calling, yet it is an essential part of growing a business. You cannot expect to get new clients by waiting for them to come to you in response to adverts. If you really want to grow your business you need to be more proactive in canvassing potential customers. The reason why so many people hate cold calling is because it is a pretty thankless job. Most times you receive more rejections than positives and this can make keeping an upbeat attitude difficult. The reason so many cold calls bomb is that people making them are often not properly trained. They catch customers when they aren’t really interested in hearing from sales people and they bumble through a sales pitch without actually qualifying the customer. But what if you were to have sharp, well trained staff who know how to create a rapport with customers even after a few simple phrases? They often say in sales seminars that if you can get a customer to listen to you, you increase your odds of making a sale to them. You can choose to have the telesales people simply calling to set up meetings or appointments, or you can have them deliver a complete sales pitch. You can tailor the services according to your marketing needs and strategy and ensure that you are accessing the most number of people in your target market.
Two – Professionalism makes the World of Difference on a Support Desk
Almost everyone has had that experience when you hold on forever to get through to a support desk and then the person that eventually answers the phone simply puts you back on hold for someone else. This kind of experience can be very frustrating for the customer and usually isn’t good for a company’s reputation either. It usually happens because there are insufficient trained employees able to handle the calls. It takes less time to train staff on specific products than it does to train them on professional telephone skills. Most of the time people just want someone to listen to what they have to say and provide them with answers. In this case using a professional tele-services company can help you keep clients happy.
Three – Expertise that can enhance your Company Image
When you have well trained people answering your helpdesk it reflects well on your business. Clients can have their queries answered immediately and can get assistance straight away rather than having to read through information brochures and figure out things on their own. It is easy to set up a computer system so that tele-service people have easy access to detailed information and be able to answer client queries quickly and efficiently.
Four – Smart Cost Management, No Maintenance of Telephone and Call Center Systems
When you use a teleservices company you save yourself the expense of having to set up a call center in your offices. The equipment alone is a sizeable investment and maintaining it is often also a huge task. Then there are the cost considerations of employing, training and managing staff members to man the phones. When you outsource call center services you need to take into consideration all these cost factors. In that light often outsourcing can prove to be a far more cost effective way of doing things. Another advantage is that you can use the teleservices only when you need to. A project may be short term such as cleaning up a customer data base. In this instance you would use the services for only a set period and not have to carry overhead costs unnecessarily.
Five – Process Orders Efficiently
Many businesses operate on online or catalog ordering systems. A call center can help you manage the sales process by taking orders and dispatching them to eth appropriate departments. Technology makes it easy to track shipments and customers will have greater peace of mind knowing that they can call someone up to find out what has happened to their order. For more information Please visit: www.onbrand24.com
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