Ariston water leakage problem is serious it difficult to buy when the repair is easy – Ariston, electric water heater, gas water heater – HC Network Appliance Industry-hc360
Days ago, this newspaper, "Ariston water heater leaks frequently complained," an article published after the resonance caused by the consumers, this report is reproduced by the major Web site has attracted users after their hot. Journalists will continually received complaints from consumers Ariston water heaters, and are concentrated in its quality and after-sales issues.
Less than half the leakage
A user Nanjing Ariston water heater, said angrily when Lee calls "the brand does fall short of the service is also poor, making complaints is also a waste of Hua Fei."
Lee water heater installed more than a year, the actual use of time less than six months, the safety valve on the leaking of the. Phone is playing a lot, and finally to a maintenance staff, nothing to see, the safety valve for a change, that more than one year warranty, to close door costs 15 yuan, the valve 50. Lee felt too perfunctory repair personnel, said the complaint should call the maintenance staff actually said: "You played it's useless, I am also in accordance with the rules and practices." Therefore, Mr. Lee, general manager for Ariston-mail sent a message, I hope to give a reasonable explanation, but also received no response. "This type of management, the following employees can imagine." Lee says with exasperation.
Toll-free hotline has been unreasonable
Another person said consumers complained that he was on Oct. 3, 2005 in a shopping mall in Guangzhou bought a Ariston water heater D50SHE, use to the end of September 2006 when just getting on the water when the shower head given a little odor, and now is more serious, water would come from 4 to 5 minutes to stink smell. Playing the national toll-free hotline has been blocked, hit the pits they say may be to clean and replace the magnesium rod or bladder problems. In this regard, he wondered: Is "ball water heater experts" to ensure the quality of only one year, a problem would not identify replacement parts, Click here to view a one year replacement parts should not it?
Then, the reporter also tried to call its national toll-free hotline, the results have been busy.
Maintenance of price uncertainty
Worth mentioning is that the consumer's complaint in the finishing process of discovery, Ariston water heater in the process of after-sales service throughout the country the service fees charged vary. Only "door fee" a, there ranging from 15 to 50 yuan, while the replacement of "valve" of charges 120 yuan from 50 yuan to have.
Appliance repair service price codes according to Article VIII: appliances repair service price codes can take publicity bulletin boards and posters, price list, price tag, manuals, etc. for the price the price in advance publicity. Way and should be released price or customer service telephone inquiries. Appliance maintenance service providers, provide on-site maintenance services, maintenance personnel should take the initiative in service to the user before the show and in its place of business is consistent with price codes manuals, price lists or price for the user to choose, inquiry.
Putting aside the charge "door fees" reasonable, insiders here to remind the consumer, appliance maintenance services according to price codes requirements for maintenance workers to produce price lists, to protect their legitimate rights and interests.
Branding exaggerated
Water heater product itself as particularity, its quality has been highly concerned about security issues. Then Ariston water heater leakage frequent quality problems, what are the reasons?
Ariston China Planning Manager Zhou Hua, told Times reporter had said, because the different parts of the water, while water containing the trace elements of the liner have corrosion, and this is the phenomenon of frequency leakage current the main reason. The reporters before their products see the publicity material "ProTech-times of constant patented technology, through the release of the cation, first to remove the water erosion factor, to prevent the water in the formation of impurities of the tank wall corrosion, and the liner from the anti- effect.
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