Consumer Tesco supermarket unidentified debris was found inside drink – supermar
Found consumers Tesco supermarket shopping Beverages There are clear debris
14 days, members of the public Ms. Lee said that she bought at Tesco supermarkets, a bottle of drink, and found debris, to get Tesco to discuss at home, Tesco has said it can return. Ms. Lee said it could not accept such a simple approach.
Ms. Lee said that this year on May 17, she went to Tesco to buy things, Shun Pianmai a bottle of Tesco own production of the orange tablets cool. But when she came home with a drink after, I discover there is a bottle of about 0.05 meters long hair filamentous things. The next day, Ms. Lee will be a long time for fear of the time delay problem, they immediately took the drink to Tesco seek explanation. Tesco staff said it would soon return. Ms. Lee felt that this bottle to drink, drive far away and went in the days to return Tesco, Tesco should be given in addition to some compensation for foreign Returns, however, Tesco said the staff can not meet her demands, if satisfied , suggested that she reflected to the consumer association. Ms. Lee see in consultation with the Tesco sale no fruit, they took the drink back home, then call the Tesco service calls, but still get the same answer.
People think too light compensation Ms. Lee believes that things in the past month so far, but that issue has always been a bottle of drink can not be solved. She feels that the sale of commodities businesses, especially Food Problems and the use of safety is more serious. It was not return does not return, but rather needs to apologize, compensate the loss of fares, etc., in addition, as a responsible enterprise, should be seriously dealt with the matter immediately, and to give consumers the ultimate treatment responses.
Supermarket feel right Tesco service staff, said Tesco strict accordance with relevant laws and regulations dealing with such incidents, that is, on the goods to "back a lost one."
Other requirements of consumers, such as an apology, compensation for such fare can be resolved through consultation.
Staff have made several calls to Ms. Lee asked her to music purchased through negotiations, but Ms. Lee said that busy, has not yet reached Tesco.
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Source of Shandong Heng Sang Yi Ru law firm lawyers said such problems in the laws and regulations specific measures to deal with is "one lose one." But in reality, many consumers believe that this approach can not meet their demands. Commodity in question, they will produce all the goods of the same resistance, and then "lost one" certainly do not want to be. In addition, consumers for goods issue, take a variety of charges, will be affected emotionally. Increasingly strong in the activist sense, consumers will demand more compensation for businesses. Although according to the principles of civil law, the written apology, fare, or loss of working time fee reimbursement request was not wrong, but no specific method of operation is very difficult to implement, mostly around the practice of CASE mediate and resolve.
Sang Yi Ru said that in regard to equitable principles, the business "back a lost one," There is nothing wrong approach. However, if such events should increase the business responsibilities, we can urge the business management of the commodity is more detailed, to a greater extent be able to protect the legal rights of consumers from violence.
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