OFW news – Saudi Arabia is New BPO Kingdom
The Kingdom of Saudi Arabia is quickly becoming home to several Overseas Filipino Workers “OFW” from. The principle of hiring services for noncore functions from an outside source has become promptly accepted by a great deal of businesses in Saudi Arabia.
More and more companies have adapted to this new business trend. Almost all of Saudi Arabia’s biggest business groups capitalize on the rather convenient Business Process Outsourcing services.
This pattern has been rapidly accepted as the usual in various sectors in the country. The industries of banking, consumer goods companies, insurance firms as well as telecommunications firms are presently using outsourced call center services for their marketing, collection and other department needs.
Most of companies in Saudi Arabia have outsourced their customer service division. And the IT based customer service is the first sector which has used the convenience of outsourcing services from the start of business process outsourcing trend in Saudi Arabia.
Recently, business process outsourcing firms from abroad have started growing within the Kingdom. Increasingly more OFW are recognizing the feasibility of Saudi Arabia as a great place for business process outsourcing services.
The introduction of a lot of business process outsourcing and call center companies benefited lots of people in the nation, locals as well as overseas workers alike, because it generated a whole lot of job vacancies. The jobs ranges from customer service executive, to customer representatives, call center associate, OFW executive, to telemarketer.
Among the reasons why more and more BPO companies are generally putting up their business in Saudi Arabia is that India-one of the most lucrative location for business process outsourcing companies-is starting to be costly with the growing wage rate and attrition rates.
That is why, BPO companies are seeking other locales for their outsourcing operations. Other regions which are potential locations for BPO companies are the Eastern Europe, Southeast Asia as well as Latin America. However, it is North Africa as well as Middle East (including the Kingdom of Saudi Arabia), which are generally neck to neck in the competition for the housing these BPO firms as well as their service centers, sales staff and technical support staff.
Another reason for Saudi Arabia’s allure to business process outsourcing businesses is its multi-lingual labor force and its very favorable time zone, which allow the businesses to operate more efficiently and offer better service to clients. Other companies are additionally attracted for its conduciveness for business expansion and oil-related investment opportunities. The healthy flow of income in the kingdom is just hard to resist. Saudi Arabia’s market, which is estimate for being worth around $100m, is even expected to grow annually at a compound rate in the next few years.
Few from the businesses which have established their businesses in the Kingdom of Saudi Arabia include AllRiyadhJobs.com, Hiring Solutions, Riadaa Services Company as well as even India’s Wipro Ltd.
Acknowledging the fantastic potential for economic progress with the increase of business process outsourcing sector, the Arabian government is showing efforts of diversifying and freeing up their economic system. The government currently is really open to foreign investors who would like to take advantage of their local market. The dynamic sector of business process outsourcing is starting to perform a central part in building the kingdom’s economic growth, penetrating more and more business.
Nevertheless, there remains the challenge of political concerns causing instability as well as the deep-seated bureaucracy in the region. But with the way things are going, it’s apparent that foreign companies believe that it’s worth taking risk, making Saudi Arabia the new Kingdom of OFW. For more information go to : http://www.ofwako.com
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