Respond To Complaints, D. Phone 3g Mobile Phone Users To Implement Was Questione
D. Phone has launched 3G
Mobile
Expert
Service
, Services, the Beijing store will be in strict accordance with the standards of 4S shop to complete the service process. Aftermarket side will open at the same time members of the real name system, members can enjoy a quality service. D. Phone In ”
315
“The launch of 3G mobile services, international standards, some people questioned his sincerity, this one in addition to promoting open up its 3G mobile phone market, but also more like the people before the transfer of ICT Di
Complaints
Attention.
According to the China Chamber of Commerce network of 315 consumer complaints received by the consumer electronic products complaints data, in 2009 consumer complaints and effective network of mobile phone industry received 8,623 complaints, compared with last year’s growth rate of 28.99 complaints %. 315 consumer complaints, according to statistics of the data network, D. Phone mobile phone industry in the 2009 volume of complaints ranking third.
D. Phone launched in a series of service standards, one of which is the establishment of “4S” shop, Di ICT experts claim that launched 3G mobile service outlets in Beijing will be in strict accordance with the standards of 4S shop to complete the service process. 4S, including
Sell
, Spare parts, service, information service, “Four in One” concept and the way mobile business services. Create mobile “4S” in the shop may be the first time in the mobile phone dealers, but
Car
Industry is no stranger. 4S shop stems from the auto industry’s close ties with the manufacturers, more like a factory outlet stores, so sales or after sales, there was a more reliable protection. However, D. Phone, as many mobile operators with the automotive industry is different, so consumers can hope to create “4S” shop has yet to be tested.
The same time, Di ICT to open membership in the sale area real names, members have 15 days to exempt exchange privileges once the new machine, complete the membership card at the member information using the card after the purchase of new machines, you can earn points accumulated. D. Phone and advanced customer call management system, the user can call back in time, even when consumers call customer service phone no one answered, D. Phone Customer Service staff will respond in a timely manner after the consumer.
The sources said, this is actually a bit like a mall inside the office of the membership card, leaving consumers in the market, such as identity cards, mobile phone number and other information, and mall shopping in the consumer once again give some preferential treatment. Businesses can use that information to inform and attract customers to the next step of the promotional activities. Similarly, in D. Phone, 3G mobile phones become a member to purchase, buyers have put their information down, which is more like a promotional tool.
D. Phone claimed membership in the aftermarket side opened the real name system, it means to buy 3G handsets must register their real names, or to obtain high-quality service to the need for real-name registration, otherwise we will not enjoy the treatment of? Does this mean some compulsory real-name system?
The most critical problem is that these policies only D. Phone for 3G mobile users in a series of service measures, then the other phone consumers how to protect it? As mentioned earlier, Di complaints ICT occupy third place, Di ICT have not given back, nor the quality or the sale of its mobile phone appeared to explain some of the problems, but the direct hit of the 3G mobile phone service “standards” even said that “this move will establish the communications industry in China, newer and higher standard of service.” in the “315” the occasion of the introduction of these “service” makes a shift of consumer attention too.
Moreover, before there is news that D. Phone occasion to 3.15 broke phone
Price war
: The dawn of the 315, continue to jointly Beijing Mobile and the mainstream mobile phone manufacturers across the board price cuts of 30 to balance cell phones, launched in Beijing off-season price war, strong words
Home Appliances
Chain. And is now an increasing demand for 3G handsets, 3G handsets are increasing new varieties, according to data, 3G mobile phones in September 2009 mobile phone market share in Beijing is still only accounting for 5%. But then, 3G handsets continue to rapidly launch new products, major mobile phone manufacturers increased competition, resulting in rapidly falling prices of 3G mobile phones, nearly 4 months, has dropped 15%? 20%.
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