Hp Graphics Cards Yet To Respond To The Door Of A Computer All Eight Fire Compan
Abstract: yesterday’s newspaper “315 Rights Platform” published Hewlett-Packard Notebook Frequently “Fever” event, many consumers are called to reflect they have the same fate, Notebook Computer because the temperature is too high, “escape the burning of bad luck.” Deputy Secretary-General to this city of CASE, said Shi-Qun Ma, Urban Consumers Association attaches great importance to the positive contact HP they will conduct a thorough investigation and coordination, when necessary, will organize a laptop for inspection, to be authoritative conclusions.
City Consumers Association: Contact the company will be actively in-depth investigation and Coordination
Newspaper yesterday, “315 Rights Platform,” published in the HP laptop frequently, “Fever” event, many consumers are called to reflect that they have the same experience, notebook computers because the temperature is too high, “escape the burning of bad luck.” This matter has caused great attention in Xi’an consumer association, said they will actively investigate and contact, if necessary, will organize the product for inspection.
A company-wide computer and burned eight
Li Jiang in Shanghai, a consumer Electronic Companies in Xi’an office staff, who called the hotline yesterday to reflect, in early 2008, they purchased the company in Shanghai, 8 unified platform model HP v3240 laptop, within two years, all because the temperature is too high can not use shelved, and now companies have to replace all other brands into the new computer.
Li Jiang said, speaking on his own computer, bought six months after the frequent problems. “Warranty period on the revised twice, because the temperature was too high fever Motherboard “Late last year the situation appeared black, or motherboard for deformation caused by overheating. Because the warranty has expired, Li Jiang, and HP then were contacted after the sale, the other side, while recognizing there are problems with computers, but companies not related to the recall policy maintenance costs can only be borne by consumers.
“Maintenance cost is too high, use the computer for two years it has been eliminated,” Li Jiang said that he will possibly never purchase HP computers, because “the product design flaws should not allow users to bear the consequences.”
Only a day of complaints received 15 laptop
Only yesterday, one day, this newspaper has received 8 cases on the HP notebook complaints involving a total of 15 laptop computers. The consumer experience is very similar, because notebook “fever” caused a black screen and so on, frequently changing Graphics Or motherboard.
Receiving the complaints, Mr. Liu reflect his purchase of the HP 2008 V3240 notebook, there is a black screen, can not be used Wireless Network Cards, although repairs have been intermittent, but has been delayed , old problems still not fully resolved. Mr. Zhao in June 2008 bought a laptop HP V3906TX, in January this year, a black screen due to temperature overheating, replace a motherboard. Warranty period is coming now, Mr. Zhao was worried about re-burning machine. Similarly, Hu purchased HP notebooks have been “burned” by 2 times, now as , he had to change his own pocket cards.
HP had no response Consumers also complained that “because , HP or sale ‘to push on the push’, or ‘pass the buck’, so that the consumer activists lost patience.”
Reporters yesterday contacted HP Xi’an Branch, a soup (Music), Ms. named told reporters, HP Xi’an Branch only Sell Companies, their quality is not within the jurisdiction of. Then, call the HP’s head office in Beijing phone calls have not been able to connect. When reporters call HP customer complaint calls, the reply was: “will tell relevant departments the company, they will take the initiative to contact you, to answer questions.” When reporters ask for “the relevant department,” the phone refused. Up to press time, HP has not been active contact with the reporter.
Consumers Association said that attaches great importance to actively investigate
It is understood that burned in the HP notebook case, most consumers are in 2007,2008, purchased a new computer, the warranty period, free maintenance problems, but after the warranty period, at their own cost maintenance is not cheap, and thus highlight the problem gradually. This reporter learned that, generally need replacement cards close to 1,000 yuan, while the higher cost of replacing the motherboard, need more than 3,000 yuan, high maintenance costs to consumers difficult to bear.
Deputy Secretary General Ma CASE this city, said the World group, the Urban Consumers Association attaches great importance to the positive contact HP they will conduct a thorough investigation and coordination, when necessary, will organize a laptop for inspection, in order to obtain authoritative conclusions.
Experts call for large-scale use of new technology, increasing product defect problems, the implementation of international standards for appliances and recall system is urgent. 2004, China began implementing the Car Recall, Recall can still currently brewing appliances. When consumers experience quality deficiencies, relied primarily on three packs of provisions and the “Consumer Protection Act” to protect their interests. In many countries, when the product quality defects occur, they would take the initiative to stop production and recall of products have been sold, according to the consumer to reflect the related testing and technical research, up to solve the problem.
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