Sichuan Trade And Industry Bureau: Golden Week Appliance Complaints Top The List
Although in the past week or so
National Day, but it left people with very long, many of reflection. Reporter learned from the Industrial and Commercial Bureau, the city’s 12,315 bodies National Day 7 Days of receiving 78 consumer complaints, receiving reports 9, were all closed, while accepting consumer inquiries 395. Receiving reports from the contents of the complaint, the complaint involved the quality of goods is the largest home appliances, mobile phones and clothes, footwear, and the service class of the complaint focused on food and beverage area, its problems worrying.
Report complaints top the list of goods appliances
False complaint from 7 days old situation, the consumer home electronics, appliances high quality and service complaints, mainly mobile phones, refrigerators, color TV problems outstanding.
Poor product quality and problems. During the National Day to all forms of business promotion in the same time, but neglected to check on product quality, consumers buy mobile phones, color TV, refrigerators and other products, after use short time there was no sound, no heating, no boot screen Image color is not normal and so failure to proceed with returns in time, they encounter difficulties, caused consumer dissatisfaction.
Maintenance techniques, however hard Collecting Fees Disorderedly exist. Individual appliance hardware maintenance staff maintenance technicians, however, did not even have a legal qualification that is hastily repair induction, causing consumers to buy home appliances repair is still not solve the problem many times, and some maintenance personnel also used various excuses to deceive consumers, collect additional cost.
Not provide services in accordance with the time commitment. Some businesses in service areas, not in a timely manner not in place, resulting in the consumer appliance repair quickly after treatment can not be in time, lead to contradictions and disputes.
Daily necessities outstanding product quality issues
Leave to seven days, daily commodities complaints are concentrated. The main reason is: Mid-Autumn Festival, National Day two meet, also a season of transition period, clothing and shoes and other daily necessities ushered in the sale of commodities season, many operators to obtain more profits to the National Premium Sales of season Big price reduction, clearance processing, promotional activities, commercial promotions, and even sell some of Zhicijiagao, shoddy and counterfeit goods; consumer spending is not enough reason, is often not detailed view of commodities or ask for documentation, resulting in disputes.
Consumers reflect problems are: poor quality, such as the emergence of some clothing discoloration, shrinkage, pilling, footwear, plastic goods appear open, open lines, rough work, etc.; the operator fails to perform after-sales service responsibility; business use of false propaganda to mislead or deceive consumers.
Service consumer complaints into the hot
As large consumers more choices during the holidays eating out, traveling and spending more workers, consumers catering, tourism, service consumption, has become a hot consumer complaints.
Consumers to reflect the main issues were: the health quality tests, food containing foreign bodies; shelf life of food deterioration rotten; poor staff attitude, not thoughtful, not in place; express significantly less consumption, resulting in consumption When in the consumer misunderstanding or dispute.
Golden Week, Chengdu consumers Miss Wei to Renshou black Longtan Scenic Spot, in a hotel dining complete payment, we found the menu a dish 28 yuan per catty, while the waiter in the collection Shique by catty 32 yuan fee, consumers think that is unreasonable, the complaint to the city of 12,315 command center. Command center received the call, rushed and Renshou County heilongtan business to contact us. The 12,315 industrial and commercial staff on-site mediation, instructing the menu price charged by the hotel for meals, things get resolved.
Learned that, to make consumers happy to spend 7 days, BAIC careful organization make careful arrangements, the city formed Urban and counties, the three business network of 12,315 law enforcement. Rotation of staff adhere to 12315 jobs, ensuring 24-hour hotline 12315 smooth, timely and effective manner to protect the legitimate rights and interests of consumers.
I am China Computer Parts writer, reports some information about wall panel molding , concrete texture mats.
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I am glad to see consumer complaints highlighted. As someone who has been in the service industry for a long time, I have always wanted to hear both positive and genitive feedback.