VXI – Application Development Outsourcing
VXI is the online site established by VXI Gobal Solutions Inc. for clients to more conveniently and quickly access the services of the application development outsourcing facility. VXI’s application development outsourcing call centers offers clients a high quality low-cost alternative to domestic call center outsourcing. VXI is able to engage the services of a thoroughly educated workforce – one hundred percent college graduates – with an excellent command and understanding of the English language. VXI has found that by placing the application development outsourcing call center services throughout the Asia Pacific Region there is the beneficial yield of a more fluid communication and a lower employee turnover rate. VXI’s services are extremely cost-effective and the facility uses state-of-the-art technological equipment.
VXI knows that the client’s business and success relies upon the facility’s ability to keep its customers connected no matter what and to that end VXI has built a powerful and redundant technological foundation that delivers speed, efficiency and peace of mind. The application development outsourcing call centers in the East have been established to focus on using technology as a major tool to enable the continuation of an excellent and professional service resulting in loyalty from the client’s customers. XVI’s application development outsourcing call center facilities in India and other Asian countries use the SER predictive dialer, Blue Pumpkin (Witness) workforce software, QualysGuard security risk and compliance management, Cisco routers, firewalls and switches, Dell Service and EMC storage, 8 data and voice carriers for maximum redundancy and updates and patches via Microsoft SUS or user login scripts. All application development outsourcing call center sites have 24 hours a day seven days a week and three hundred and sixty five days a year capabilities.
One hundred percent of XVI’s application development outsourcing call center facilities’ agent work stations are equipped with web-enabled desktop computers and call routing is customizable and can be applied with skill, by location and/or availability. All sites are connected by fully redundant circuits supplied by multiple and noted carriers. The sophisticated systems are configured with high availability with dual processes and switches and all data transferred between sites is 256-bit AES encrypted. VXI has built its successful application development outsourcing call centers in the sub-continent of India and ten other contact or technology centers across the globe in the Asia Pacific region by recognizing and treating its client’s customers as its own. By partnering with clients VXI is able to offer extensive experience and dynamic flexibility that will increase clients’ profitability. XVI’s application development outsourcing call centers in the Asia Pacific region puts quality at the core and the high quality process continually drives XVI’s departments ensuring a positive experience for clients’ customers while maximizing goal efficiencies.
VXI is fully aware that the key business issue of today is loyalty to customers and building profitable enduring relationships. The longer the relationship the easier it is to lower operating costs, increase retention, margins and better returns with the welcome possibiity of client referrals. VXI’s application development outsourcing call centers strive for excellence every day.
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