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6.Should I pay my country’s Custom House import tax?
According to our previous experiences, import tax on low volume personal imports is not required in most countries.
7. How much time will it cost for the order to be shipped to me?
It is estimated that 15-20 days are needed to tailor your wedding dresses. About 3-8 working days have to be reserved for transporting the package from our facilities to your destination. No matter you prefer choosing a standard size or giving us your custom measurements, all our dresses suits are specially tailored for you from the very beginning. Therefore, there are some differences for these special items regarding shipping time and our return policy.
8. You mean you can reach any countries, including my country?
Of course, 180 countries are included in our delivery list. Sending products to your country will be out of question.
9. Are these dresses new?
Certainly, we only sell gowns and products which are new and right from the designer. Resale items are declined the offer.
10. How can I reach Customer Service?
You can always find someone at your service any time in a week if you have any questions. We put a lot of emphasis on the promptness of customer service and will try every means to meet the satisfaction of our customers. Should you have any problems, comments, or suggestions, please get in touch with our customer service representatives.
11. Does it have security insurance to shop at Soobest.com?
At Soobest.com, we put priority on protecting our customers’ information. Your payment information will be deleted as soon as the deal is closed. Paypal Company is in charge of all the payments made through Paypal. Therefore, security is guaranteed. What’s more, we never reveal your information to third parties. More details are available in our privacy notice.
12. How to place an order from Soobest?
So long as you follow our instructions, placing an order is not only time-saving but also convenient.
13. What’s the appropriate time to order?
It takes 2-3 weeks for delivery to reach your place from the designer. In terms of fast track order dresses, 1-2 weeks are required at most for them to be shipped from our manufacturers according to availability. So please place your order as early as possible. In doing so, there will be sufficient time left for production and shipping. In addition, you can also have a period of time available to adjust to any alterations by any possibility.
14. How can I trace my order state?
A tracking number will be sent to you automatically the moment the order ships, followed with updates on our websites. Please don’t hesitate to contact your carrier to trace your package. Otherwise, you may get in touch with our customer service department should you need to be informed of the most updated state of your order. It’s our greatest pleasure to be of further assistance to you.
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