3C appliances sales service: not easy to say love you-3C-HC network appliance in
Prices continue to drop and the continuous expansion of retail stores, 3C consumer products has become a hot spot of the public. After the purchase of the 3C products, consumers can get what kind of service? Foshan 3C maintenance of status quo do? How can consumers protect their own interests? To solve the above problem, the reporter recently visited some of the 3C Foshan repair shop and an interview with the professionals, found that the current Foshan 3C maintenance industry as a whole is good, but also found that some business services are not in place and the relatively high maintenance costs of some products.
Home delivery = delivery to the cell?
It is understood that the "home delivery" service, Foshan, the overall level of business well, vast majority of stores have dedicated delivery team, related products free of charge delivery. Household appliances, according to the Department of the South China Sea Place the person in charge, the South China Sea Place is not only the new home sold goods to customers, according to the specified location put away before leaving; and when the customers returned in a reasonable range of requirements, they will be sent home to goods back to remove the customer's worries.
However, there are complaints from the public, some merchants to sell products in the "free home delivery," put forward vigorously, but later found that customers stay is not installed on the eighth floor or higher floor of the elevator when the goods on the ground floor will settle the matter, also sophistry into the cell's doorway, considered as a "door" of. Therefore, the industry urged people to be sure to ask when shopping, to prevent similar incidents.
Some products can not be revised in Foshan
Reporter recently visited some of the 3C products Foshan special maintenance stations and found that ordinary household appliances maintenance of the basic agent distribution in Foshan. General problem 3C products, consumers in the warranty business presentation of a valid invoice directly to, or directly to manufacturers of maintenance points.
Journalists understand that the Chinese home appliance repair service models are mainly three kinds: First, the direct management of manufacturers, specializing in single-brand brand repair shop; Second, manufacturers of a special repair shop, general store with a special number of branded a special repair relations; third is no special qualification manufacturer ordinary repair shop. There are also businesses themselves into professional service companies, such as the national chains Suning, the local 3C chain stores Dachang Electrical and professional super-power air conditioning, etc., have their own maintenance company operating the appliance.
Reporter was informed that some of 3C products in Foshan no maintenance agent point, such as Canon, Kodak digital cameras, if the product problems, only to get to Guangzhou service. General business will be shipped to Guangzhou to help customers repair, but individual businesses may be required to get consumers to find authorized service points in Guangzhou. Thus, the maintenance cycle relative to a longer, faster will have to a week, slowly will have to wait longer. In addition, some of 3C products, such as small appliances, small as the original device, maintenance hassle, sources from the industry, even if the maintenance department, not quite willing to maintain their small home appliances.
High maintenance costs of digital products
Present, because more and more expensive home appliances, and outside the warranty period is not low maintenance costs, maintenance costs, such as small household appliances can often buy a new machine. In addition, digital products is relatively high maintenance cost, easily several hundred dollars, while a thousand dollars higher. This reporter learned that a well-known foreign brands of DV and DC part of the new inspection maintenance (excluding parts) is 350 yuan, part of the DC check the maintenance fee is 250 yuan, if want to change the lens, at least subject to more than 1,000 yuan. A reporter colleague bought a digital camera more than 6000 yuan, broke accidentally, with the result are damaged, can not guarantee, and fix required more than 2000 yuan, while the price which has fallen more than 4000 yuan DC, and maintenance costs close to 50% of the price of new aircraft.
But still have a little fault maintenance, according to insiders, regular maintenance agent point charges than some "cage Chai shop?" Non-standard repair shops? High point, but the "cage earners shop" is difficult to buy a brand of accessories, the phenomenon may appear shoddy.
However, even manufacturers agents, the maintenance of quality is not necessarily 100% clearance. According to Chancheng District Council, last year there were 21 complaints about air conditioners, washing machines, television quality complaints; some big brands are all complaints. Member of the public's complaints have only bought a few months of a well-known brand of refrigerators to issue a joint venture skirr, maintenance time is also not improve.
Hard to protect the warranty receipt
Reporter learned that consumers purchase 3C product, business invoices and receipts issued, the warranty period is not the same. Chen told reporters the public last year, he bought a store in a Kodak digital camera, then opened the business only a receipt. Purchase less than a year later, the digital camera failure, Chen Naqu maintenance point of repair, but found had . It turned out that some of the provisions of a digital camera manufacturers, to produce the receipt if the customer, then the warranty period counting from the day of manufactured products, a total of 14 months; if the customer is presented the invoice, the warranty period calculated from the date of purchase, warranty 1 year . And as he bought a digital camera factory time had more than one year.
Maintenance will be more standardized According Chancheng person in charge of the Consumer Council, compared to previous years, 3C products currently receive much less service complaints, which largely no-name cell phone cell phone quality, computer parts can not be primarily normal use. 3C after-sales service for all aspects of the problem, the Council advised at time of purchase to the formal business must purchase was not to seek cheaper, and must keep invoices for credentials; there is a problem best to get the factory authorized service station maintenance.
Another report, "appliances service" National standards will be implemented this year, will be home appliances for maintenance and potential security risks included in the mandatory terms, and to be the price of maintenance services for home appliances to regulate, identify points of maintenance services
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