Yau Lung Technology Push Domestic Full Version Siteview Visualitsm
IT IL as a IT Service management best practice in IT industry has been regarded as a “Bible”-like existence. And ITSM best practices as a methodology has been made in foreign countries more common applications, and related domestic industry has been continuous efforts to be able to achieve ITSM. Compared to foreign ITSM, ITSM domestic road are more difficult, until recent years have more effective results. 2010 opened, the valley of death on the upcoming technology IT operation and maintenance areas throughout the country to start a new wave of ITSM. After months of R & D investment and product improvement of technology in the valley of death on the basis of a SiteViewITSM products, introduced a more complete version of SiteViewVisualITSM. The introduction of the SiteViewVisualITSM
embodied technology valley of death for all the hard work of R & D personnel. Final shape and the introduction of a product can not be a one-time success on the failure of experience, the new demand to absorb new technologies into the joint to promote the emergence of StieViewVisualITSM. Science and Technology launched SiteViewVisualITSM
valley of death in the previous version, based on increased and improved more. Existing modules include: incident, problem, release, change, knowledge base, help desk, service level agreements, function independently of each other but have contact. SiteViewVisualITSM the process of solving a problem is as follows: the incident found that there are three ways, one is the IT department serving self-service initiative by WEB submitted, and second, through the IT department help desk staff take the initiative to fill the third is automatically generated through the monitoring system.
IT sector clients (customers or employees) by WEB search on the Handling of Knowledge, if you can own, no need to telephone or Email contact help desk staff. Desk to handle the matter, first of all queries through internal knowledge base, knowledge base information call the guidance of the user themselves, the user in accordance with the guidance of the proposed deal with the accident. 1 line for the desk staff can not handle the problem, according to service level agreements and event of emergency, which influences the degree of escalation automatically calculate the time, automatically transmitted to the two line technicians; for two line service personnel can not resolve the problem, automatically forwarded to the 3-wire upgrade the senior technical staff. Technical staff will handle the case according to possible changes, fill out change order, after change the audit committee, the change can proceed; event handlers and members of the audit under the change, configuration management, and update the configuration records, and to release management, inform other staff the new configuration on the line.
Event handling of the problem, fill out and process change orders, change of release and so on, all modules in accordance with the requirements of ITIL, can be linked and independent, truly loosely coupled business systems meet a variety of scale, complex IT operation and maintenance management degree requirements.
You Long SiteViewVisualITSM user self-service technology platform, users do not install the client, just enter the URL, the browser will be able to submit incidents and service requests and view. User self-help platform looks like a small move, but has a double meaning: From the user point of view, the user can avoid multiple PC terminals are equipped with the client to the browser form any view, convenient, timely, as The greatest feature of browser forms, so that “user-centered” philosophy; but from a business perspective, accidents, and submit service requests in a timely manner to promote a timely resolution, save a lot of time, loss of business will be reduced to a minimum.
Valley of death as internal IT operation and maintenance technology a technology leader, has always been concerned about ITSM and the new technologies, ideas and advanced technologies in the ITIL guidance has finally launched this stage, a master of IT and business?? SiteViewVisualITSM . This is the valley of death in the launch of the full version SiteView Technology DC M, while operation and maintenance in the IT sector is another technology breakthrough! 2010, ITSM and green IT will be the IT sector and the business community’s focus, but after following the valley of death technology, IT operation and maintenance sector development and how it will be a breakthrough, we will wait and see!
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