Home appliance repair services, clearly the price achieved initial success – appliance repair, home appliances – home appliances industry
Fee is no standard, Luanhan price used to be
Home Appliances Repair industry, short board, for which the National Development and Reform Commission in December 2005 issued a "price tag that provides appliance repair services" (hereinafter referred to as "Regulations") and on January 1, 2006 shall come into force. Recently, the reporter learned from the Association of Chinese home appliance repair, after more than two years and implementation of regulations has been noticed.
Vice president of China's home appliance repair, said Chi-Bing Guo, the Association statistics show that: in 2006 consumer prices due to dissatisfaction with appliance repair services to the Association's accounts for the complaints service about 25% of the total complaints; in 2007 accounted for 20 % of; first 8 months of this year, accounting for about 18%. This indicates that the "rule" has achieved initial success.
This year, the Chinese appliance repair the association will increase the price codes on the provisions of Advisory Services (September 20 to October 20) the intensity of activities. Services during the month, the association will go to headquarters and maintenance services to the Department on-site inspector guidance, will focus on inspectors the following: repair service operators are in the Maintenance Service Division in a conspicuous position maintenance service charges Price Publication Board (card); is clear marked by product type and specifications of the inspection fees charged maintenance services, repairs, major or critical parts and components costs, home service fees; maintenance service whether in the home repair service to bring produce to the consumer prices in advance manual, implementation of the agreed fee method; maintenance staff are fully completed and dismantle settlement service list, indicating the products, product status, service content, maintenance equipment, spare parts pricing models; after it issued to the consumer legitimate invoices. Meanwhile, the association will publish the first home appliance repair service to the community price information, information from enterprises, and market research results, including classification of services prices, product disassembly and maintenance of different prices, price information of three parts (see Association of Chinese home appliance repair network www.cheasa.org).
Consumer headache is the maintenance of arbitrary collection of charges, but many household electrical appliance enterprises also reflect a number of consumers lack of "service is commodity" of consciousness, they tend to buy electric appliances that also buy the product life maintenance, while the company has introduced a long commitment to repairing services is fueling this idea of consumers, so that when the product for repair of external fault occurs, some consumers still reluctant to cover related costs.
September 20 every year is a home appliance repair service operators Rights Day, Guo Bing, said red, the next two years, prices around the maintenance service charges, priority is to gradually solve some consumers reluctant to pay for maintenance services, and even unreasonable refusal of the situation, and guide consumers pay foster awareness, standard pay for maintenance services, and consciously take the initiative to pay; gradually clear service operators in the provisions of national holidays and outside working hours to provide consumers with the installation and maintenance services , and can be properly subject to installation and maintenance services.
The next three years, the Chinese appliance maintenance association will continue to conduct market research, field inspectors and telephone checks, the establishment of complaint channels, news media and other ways to help the government price departments appliance maintenance services monitor the price behavior of the operator; gradually appliance maintenance service industries and enterprises to establish price information release system; statistical analysis of market price information; annual release to the community sector enterprises price information; guide operators charge standard maintenance services, with emphasis on home inspection fees and service charges; guide consumers paid services increased concepts, standard pay for maintenance services; promote the implementation of the principle of home appliance repair services at competitive prices significance level of qualification assessed through industry service department, can float up the implementation of appropriate maintenance services.
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