Yutong Heavy Industries to build scraper professional after sales "services on" – Yutong Heavy Industries, loader, shovel soil – Construction Machinery Industry
YUTONG technicians check the vehicle condition
Services + technology to create shovel after sales "services on"
Time: March 25 25-4 Location: West Henan, northern Henan; southern Henan, Yudong; Zhengzhou
People: Yutong Heavy Industries Aftermarket Division staff shovel
Event: YUTONG shoveling Division "quality service month" activities
Tasks: after-sales service team on a tour of the province to conduct month-long tour of the user service
To enhance communication between companies and customers, improve customer satisfaction, better understanding of the user's real needs, and provide evidence for the service, thereby strengthening the market, starting from March 25, YUTONG scraper transport machinery Division set up a special service tour group in Henan Province in 2009 to buy cars YUTONG loaders and mining products, the user a one-month tour services.
Patrol activities were divided into three groups, northern Henan, western Henan; Yudong, south of Henan Province and Zhengzhou region.
One tour in progress Has been in North West Henan Yutong Heavy Loader's old market, where the coal power plants, gravel plants gathered in clouds, is to promote local economic development, great power, YUTONG loader with outstanding performance in the local account for a large number market.
From March 25 to April 8, 15 days of the time, for a tour of activities in North West Henan Chen Shihong staff visited Luoyang, Anyang, Jiaozuo, Xinxiang of hundreds of loaders. In accordance with company requirements, in the visiting process, communication with users, Chen Shihong on all products for daily use to conduct a comprehensive understanding of the situation, and give users detailed guidance carefully, allowing users to learn more about the correct operation and routine maintenance items. Meanwhile, Chen Shihong also prompt the user to some of the operational questions to answer, if necessary, to personally demonstrate, can be described as busy moment. Half the time, Chen Shihong's a full ten pounds of weight loss. But he was optimistic and said: "Through this tour, has deepened the feelings of our customers, we also learned a lot of stuff, which after the commencement of service work helps a lot of hard work we have not been in vain. "
Xuchang Yu states?? Pingdingshan?? Nanyang?? Xinyang?? Huangchuan?? Anhui horse shop?? Zhumadian?? Luohe, which is responsible for the regional tour of South Henan and eastern Henan service activities in half-way draw Tao months of the visit itinerary. Southern Henan Province YUTONG loader distribution-intensive, Cheng Tao painting line with regional business, and service station staff broken down into smaller, the user each tour. Half the time they were visited by nearly 300 users. In addition to guiding the user to operate vehicles, repairs and maintenance to explain things, in the tour during the process of painting experience to the customer site users Tao also handle some construction issues. "The next half of the time, there Shangqiu, Zhoukou two users to tour, the two parts of the user relative dispersion, we have to spend more time on the road, tight, heavy task." Cheng Painting Tao told reporters. To ensure successful completion on time visit to the mission, Cheng Tao draw a line they often schedule the road at night, to save time for a tour of more users.
Responsible for the tour event in Zhengzhou region is the service SUN Guang-Zhi. Although the line closer, but the SUN Guang-Zhi daily morning to evening, and from the site and the company, Zhengzhou city, suburban, Zhongmou, Xingyang etc., SUN Guang-Zhi several places in this back and forth every day several times. Loader on site and more in coal power plants, mixing stations, stones factory and other harsh conditions in remote areas, traffic is very difficult, but looking ahead, the loader with YUTONG signs everywhere, it still provides a tour of the work team warm and full and high. "I would also like to seize the moment to Ying Yang." Eight o'clock had just receive little press interview a few minutes later, the master being rushed to leave and start a new day tour … …
YUTONG technicians check the vehicle condition
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