Do not let appliance TM to look for damage to rights agreements – the brand color television sets, trade-in – Network Appliance Industry-hc360 HC
With
Home Appliances
Coming season, many businesses launched in Shenyang appliance "TM" in
Service
. However, the activities appear to benefit consumers, which they may have hidden traps unknown. Provincial Consumers Association reminds consumers to receive this service, we must face up to safeguard their legitimate rights and interests.
Ms. Wang Shenyang, consumers would face such a "trap." Ms. Wang participated in a certain brand of appliance shopping
TV
"TM" activities, and businesses have signed an agreement on paper replacement, Ms. Wang provides discount the old TV 500, make up the difference for redemption of a new TV, replacement agreement provides only for TM to sale of color TV sets can not back. Ms. Wang redemption shortly after the new color TV, machine failure, after two replacement still does not solve the problem, Miss Yu Shiwang required business return. Businesses to Ms. Wang has entered into a replacement agreement with the ground, that can only be changed nor retreat. Ms. Wang was carried out to the provincial CASE
Complaints
. After provincial CASE mediation, businessmen agreed to return machine. Commitment to return the last business by Ms. Wang was an old machine discount 500.
Present, to improve the economic downturn, sales of products, many home appliance brands have launched a home appliance "TM" campaign, which consumers can use their own Jiu Jiadian to exchange new appliances, Jiu Jiadian be equivalent to a certain amount of price Consumers make up the remaining funds can bring new products new home. This is a beneficial thing for consumers, but businesses in the "TM", while urging consumers to contract with a replacement agreement replacement agreements in the "TM" after-sales content of the appliance are different the statutory "three guarantees" the requirement that consumers replacement of household appliances, in the event of performance failure, not only for retirement.
Provincial Consumers Association believes that home appliances "TM" campaign, businesses require consumers to sign a replacement agreement, the terms of the obligation to remove business return is null and void clause. Businesses can not have to inform consumers of the Disclaimer and the consumer has also signed an agreement for the replacement of the origin of the obligation to remove their return, businesses must assume responsibility for three bags, three bags of excluding statutory responsibility, the result can only be the provisions of the agreement absolutely null and void.
Province CASE remind consumers to distinguish good at all, "TM" activities; businesses should uphold the integrity management, the "TM" activities, businesses should fulfill the obligation of informing in detail, such as the event date range of activities, the quantity can be replaced, will be allowed to activities have been closed, no goods to the consumer a reasonable reason to refuse replacement requirements. For consumers with the old machine, if returned, must be returned; not returned, consumers should return the price according to the committed amount. Allow consumers to enjoy genuine benefits.
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