Consumer electronics will be sold after the standard warranty card is not evidence – after-sales, standards, consumer – HC Network Appliance Industry
4 28, against the current consumer electronics service extremely chaotic situation, Ministry of Information Industry to relevant sources, consumer electronics service
Industry standards
Will be introduced this year, the quality of future service firms will have a clear and detailed requirements; the same time, experts say that some of the current service mixture of issues, such as three bags of evidence to be replaced so the warranty card.
Producers,
Sell
And the maintenance of those who will clear responsibility
Quality Supervision Department, Ministry of Information Industry and Technology Secretary-related officials, as
Mobile
Successive years of complaints and other products remains high, MII has been designated subsidiary of China Electronics Association consumer electronics service industry service standards established by the Committee and requested as soon as possible.
It is reported that the industry standards aimed at mobile phone, TV,
Digital TV
,
Computer
,
Digital Cameras
,
MP3
MP4 etc. and will be clearly consumer electronics producers, sellers, and maintenance are the three responsibilities and obligations, also will target consumers are most concerned about three bags of clear provisions, and consumer rights have been infringed and The way to resolve disputes.
Warranty card must not replace three bags of evidence
China Electronic Chamber of Commerce said Wang Ning, executive vice president of a number of industry standards being drafted, the details of after-sales service, especially the practice of the past, manufacturers ambiguous.
Wang Ning said that the issue in three packs of the past, some businesses only to the warranty card, and the "service industry standards," will provide "producer of consumer electronics products sold three bags of evidence should be provided, rather than the warranty card "; sales in the sales of consumer electronics products should fill out the provisions of invoices and three bags of evidence. Because the content of invoices and vouchers for incomplete and three bags of the dispute by the seller is responsible. .
Replacement
Parts
, The past, some merchants will repair the old parts to consumers, and the "service industry standards," will provide "quality producers in the product warranty period, repairs to make the new parts should not use the old items, consumption were found to be a report to the relevant departments. "
Can not write a false address the maintenance points
Consumer electronics service is said Zhou Ming, secretary general, "service industry standard" products will manufacturers instructions strictly, require producers to provide products and product specifications should be consistent with the stated functions. When consumers purchase goods and instructions inconsistent, the right to request producers returned, and compensation;
In addition, promotional products for the past vendors often introduce false advertising, "after-sales service industry standard" to require producers responsible for their own publicity and commitment to civil liability, consumer purchases of goods and information is inconsistent, consumption returned and the right to request compensation.
In particular, he pointed out that the producers of three bags of service outlets should have the appropriate qualifications, to inform the consumer in the real manual, if the producers of the maintenance point does not exist or a false address, consumers can report to the authorities, because maintenance point does not exist can not be repaired cause consumers, consumers have the right to propose replacing machines.
Sales, first to fulfill the responsibility returned Machine
Learned that the "service industry standards" will also stipulates that the seller should be returned the first machine to fulfill the responsibility, when the conditions meet the returned machine, the seller should be returned first to the consumer machine, are the responsibility of the producer to the producers can recover . Sales are not allowed to change the producer does not agree to consumers as an excuse not returned. Meet the replacement condition when the seller can not provide replacement models should be returned to the consumer machine, for any reason to delay the time consumers use the products, except otherwise agreed.
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