How Long Do You Take To Answer Emails?
How Much time spent on answering emails do you spend?
Kayako helpdesk software Commerce has a great advantage. Almost everything can be automated. Orders, inventories, shipments and automated emails are examples of processes that can be automated. Yet, not all processes are automated, one of which is answering questions from (future) customers.
Answering emails can be a time consuming task. If most of your time is consumed by responding to emails may be interesting to a help desk to install software so you can clear a frequently asked questions (FAQ) page can develop. Instead of just an email address on your web site (which also can be used by spammers!) send your customers a question to the customer service section. Here they can post a new question (called a ticket creation) but first they have all previously asked questions to see. Chances are high that the question has already been answered, and that saves a lot of time!
There are several helpdesk software available. Below is a limited list of help desk software (if you do not remember if you have experience with one of these software packages please give us a comment …)
PHP Support Tickets
This software (English, probably easy to translate) is available in a free version and a paid version ($ 9.99).
OsTicket
Free open source software. A simple and lightweight help desk system that allows you to easily and quickly install a help desk system. With convenient forum where you can ask questions about the software.
Kayako
One of the best known and most comprehensive help desk software. Is also a fairly expensive ;-) ($ 499, -).
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