Appliance Repair Consumer Service Complaints Can Shrink Cottage
Many people to reflect, to buy
Home Appliances Although the time commitment by manufacturers to long-term after-sales service, but once broken, repair them trouble; case of irregular third-party
Service Store, consumers no redress can only eat “Yaba Kui.”
Replacement fast, “Three Guarantees” service shrink
Liao xu Chengdu people in early 2008 in Chengdu City, Mo Ziqiao computer assembled a computer. Business was committed, each component assembly machine has
Warranty As long as the warranty period, all parts warranty, replacement, of which AMD processor warranty is 3 years.
Used for a year, the processor is broken. Liu Xu to find businesses, said after checking each other, “fix it, because the manufacturers have not produced this part of the.” Merchant advised him to change the new processors. The different times of the hardware is not the same socket, to phase out the old processor and most other parts also have to update. The results for the value of 500 yuan for a new processor, Liu Xu spent another 2,000 yuan for other parts.
China Electronic Chamber of Commerce Deputy Secretary-General Lu Renbo said that as electronic technology developing too fast, and some upgrading of the product would not mature. For example,
Digital Cameras, computers and other electronic products, and updating cycle has been shortened to 3 months or so. Household electrical appliance enterprises now generally re “for” not important “maintenance”, which is fast replacement of home appliances Warranty Services “shrunk” reasons.
“Warranty period” after the encounter ”
Cottage “Maintenance Many consumers reflects the core components of large household appliances maintenance cost is very high, “three bags of” one-off, maintenance became a “hot potato”, the machine repair is not abandoning it sad, and quite a headache. News from
Hisense , Panasonic and other brand appliances maintenance departments found, home repair, consumers have to pay home fees, maintenance fees and materials. If a
Flat Panel TV Screen is broken, the maintenance costs of up to 3000-4000 yuan. “Rather than repair the old high prices to buy a new TV than TV.” Chengdu people Xiao-Fei Liu, said he recently bought a plasma TV for less than 5,000 yuan.
Another gentleman named Yang Chengdu spent 1,300 yuan three years ago, bought a Japanese brand smart rice cooker, rice cooker with the use of a plug was found on the trip, the designated repair shop said that the circuit can be Electrical detection of said cell circuit no problem. Run 4 times the specified repair shop cause could not be. Helpless, Mr. Yang to the Internet to the local appliance repair, and finally found a claim that several major brands specializing in electrical “appliance repair center” south east west north of the city has branches at the same time maintain the quality of commitment, it is very normal. Guided by page, asking many, “service center” is a small shop near our faces Bridge Street, only a maintenance staff. Failure did not say what the other side, pick up the rice cooker on the hard pry these cities. Do not know how a get Yi Che, rice cooker rather than searching trip, but the prize have potholed also deducted from inside the lid is not tight. The owner slippery, when at the beginning of the first to document maintenance of the column in the maintenance of the quality check of the “satisfactory”, pledged to ensure problems can go repair. This way, Yang Nagan go “trouble” him? Later learned that this Tangtanghuanghuang the “Service Center” page is the owner spent several hundred dollars to find someone to do.
Reporters found a large number of appliance repair website online, and many so-called “service centers” have established stores in Chengdu, can be nearly 30 brands of home appliance repair, home appliance brands listed all the maintenance price tag. When a reporter called to a repair shop in the downtown shop inquiries, the person said they are only responsible for the registration, maintenance centers elsewhere, and maintenance costs, to the master door “diagnosis” was confirmed.
Reporter learned in the investigation, authorized third parties access to the brand appliance repair center is only a small number, website maintenance company found mostly “cottage” shop.
Provincial consumer protection director Xiaobin Complaints Commission introduced the most is that they received no regular maintenance points appliance stores complaints. The appliance repair locations in residential buildings, fees vary, repair of varying quality, mostly without any license operated stores, which service all too often leaving only a phone, consumers can not verify their associated licenses, the type of complaints can not collect evidence because no proper solution.
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