3 Years After The Use Of Washing Machine To Buy Skin Tube Off
2004 10 was purchased in Washing machine Has not been used, in October 2007 put to use to find the problems. Although , but the factory should not be held responsible? In recent days, Ms. Chen, one for the Taiwanese people only use the washing machine headache.
According to Ms. Chen said that Taiwan
Samsung Washing machine is his father in October 2004 in Shaoxing County, a Keqiao
Home Appliances Store bought gave her dowry because her husband at home washing machine, washing machine, so it has been useless, until October 4 this year, the first time use. But do not think, for the first time using the machine, the situation appeared leakage, maintenance workers found that washing machine hose, check off, one foot cut off support, Ms. Chen was the maintenance of the money spent over 100 yuan.
Soon, washing machines has gone wrong, and even more serious: a very powerful shock when used, will become a “walking” the washing machine, the laundry process time 35 minutes to 17 minutes to automatically stop, and dehydration functionality not work properly.
Helpless Ms. Chen again called the Samsung National
Service Hotline, but the maintenance staff a week before dragging home. On-site inspection, maintenance and the over two hours later, maintenance workers, said to be completely repaired washing machines have to spend 800 yuan to replace shell. “It was a washing machine bought in 2004, but just used so much on the issues, or manufacturers should take responsibility.” Ms Chan said.
Few days ago, Samsung after-sales service contact Ms. Chen said, taking into account their special circumstances, so the factory agreed to bear some of the responsibility, Ms. Chen to pay only 300 yuan. For such a treatment decision, Ms. Chen is not satisfied, she felt she had spent for this washing machine has more than 100 yuan of money, now spend more than 300 yuan if the money, if what’s wrong then fix, then himself too much at a disadvantage. She hoped a cut in maintenance factory again.
Yesterday (7 December), the reporter contacted Keqiao, Shaoxing County, the home appliance that stores, according to a staff member said they had been aware of that, the problem is that the washing machine has sold more than 3 years, more than the warranty, but not the maintenance during the warranty period should be charged. But taking into account the situation of Ms. Chen, they are willing to intercede to help the factory, as far as possible collecting less maintenance costs.
Subsequently, the press has called the Samsung hotline nationwide, according to the staff that the view of time, it washing machine has been a package of amendments, but Ms. Chen was taken into account the particular circumstances, they had agreed to reduce part of the maintenance costs, and now Ms. Chen asked for more maintenance cost reduction, it must be reported to higher authorities. The staff said they would report the matter to a higher level as soon as possible, handle the matter as soon as possible.
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