Relax the standard fixed rates increasing competition in telecommunications indu
November 2009, the Ministry of Industry, Development and Reform Commission jointly issued the "fixed on the adjustment of local telephone service pricing management notice", to further relax the fixed rates of local telephone business management. The "notification" of the release, means that telecom operators to increase the autonomy of pricing power, while reducing telecommunications charges on the Government's attitude has gradually become clear.
As an ordinary consumer, compared to the recent water, electricity up policy, feel about this news is surprising. At the same time, the "notification" is also the idea behind the considerable thrust. Throughout
Communicate Industry development in recent years, it is easy to see that the Ministry of Industry and relax behind the telecom policy, is
Communicate Industry competition is intensifying, while this is
Communications technology And means of the inevitable trend of innovation. With the development of mobile communications, fixed line market has suffered no small impact, and relatively stable business fixed line customers, including external communication costs in recent years have shown a trend of gradual decrease, and this trend is increasing. It is in this situation, fixed
Communications market Gradually into the narrow. From the point of view, reducing fixed charges has become the trend.
Most mobile users friends more, the decline in fixed-line subscribers, is there to understand. However, the enterprise communications cost reduction, but did not seem logical. In modern enterprises, fixed almost indispensable, and with the expansion of the scale, fixed-scale expansion will continue. In this situation, communication costs falling instead of rising, why?
Said low rates, people will naturally think of VoIP. I have used a foreign free long distance phone calls software to experience: While the call to be repeated many times to connect, but can dial the call 10 minutes each time, but do not spend money, as long as the time consumption of affordable slowly beat it wants. However, it is clear that the switch rate and the call quality is not suitable for enterprises to promote the application of corporate communications, after all, should be to stabilize first.
So what about the modern enterprise in the communications costs? This change from the start with the modern enterprise communications. First, the telephone company in the deployment and basic the same as ordinary home telephone, but with the 800 phone, 400 calls, on the 1st through the emergence of companies such as communications services, telephone companies deploy the forms began in the early embryo. At the same time, Internet-based telephone technology with the rise of the deployment of call center gradually been put on the agenda, and accompanied by the appearance of soft-switching technology, business communication costs between remote offices gradually be compressed, or even zero . In this case, the traditional fixed line business is clearly insufficient to account for the major carriers competing positions.
Fixed rates continue to drop from the process, we found two problems, first, changes in business communications, telecom operators is precisely one of the active factor; Second, their overall communications program is an alternative to traditional fixed communications, has become the focus of major operators. Now, in the enterprise communications deployment, 400 numbers, call centers and other arrangements are in full swing, of which, in addition to telecommunications manufacturers, software vendors to provide technical impetus, as well as the most important point is that telecom operators to provide supporting services. For example, 400 numbers, Internet access, VPN network.
From this trend, we find that the company's communications services are toward the high-tech, low rates of expenditure direction. It is precisely the wave of this development, call center vendors mature.
"In the enterprise call center application, essentially speaking, is to create 'customer-centric' business strategies; while a sense, it is a business communications revolution. Enterprise Call Center deployed to help software and hardware vendors and telecommunications service providers work together to achieve, so from that point on, the call center industry development should be the traditional telecommunications (fixed line) service extension or variant of the enterprise communications carriers the role of the market has changed?? it is no longer the only service provider, but as service providers, but still a heavyweight role.
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