Yau Lung technology leader in the healthcare industry IT Support Management – Yau Lung technology-IT industry
With the new medical reform step by step, as is our public utilities, medical and health information technology industry will usher in a new stage of development. Today many medical institutions to use information systems, including HCIS (clinical information system), PACS (picture archiving and Communicate System), RIS (Radiology Information System), LIS (Laboratory Information System), can not be separated Network And Server The stable operation of the system. As the leading IT Operation Technology vendors valley of death (SiteView), for the healthcare industry a package of solutions, the core products include ECC, NNM, DM and other operation and maintenance products, and localized ITSM products to attract a large number of extensive medical industry concerned about these products is now in Shanghai Huangpu District Central Hospital, Southwest Hospital, Jiangsu Provincial People's Hospital, Longhua Hospital Medical institutions around the country widely deployed, and by users.
IT system problems, general medical care patients can not
Ministry of Health, emphasized that "over the top three hospitals in China need to implement information management." Nearly 30,000 in hospital in China, 75% of the hospitals have been built or are building HIS (HospitalInformationSystem) system, and in the "Eleventh Five-Year Plan" period, there will be more than 85% of the basic realization of hospital information management. But the country's medical and health information technology industry, started late, with advanced countries, there are still some gaps, especially after the deployment of information systems the level of IT system maintenance is to be improved. Currently, the medical and health industry faces enormous challenges, including the IT system operation and maintenance costs, staff shortages, stricter industry management, increased patient demands, and new medical reform brought about by the integration of information integration such as higher demands. Now some hospitals, information centers, and only when problems are identified after the end-user, network managers only by telephone or verbal means to know. Failure in which the period of stagnation in many applications will lead to patients "lined up," seriously affected the hospital's public image. The prevalence of pressure comes down to a challenge: how to provide quality medical services and compliance with industry regulatory requirements, and can not do without the information system should standardize management?
Valley of death and Technology said: "The health care industry and a number of important Financial Systems, in fact all it takes 7 * 24 hour security system operation and maintenance, during the night and weekend emergency doctor was on duty when the stability of the system to still be very high. We found that regardless of what kind of health care information systems, should be stability first, this is the key to medical patients, and therefore medical operation and maintenance of critical IT will be 'passive' to 'active' operation and maintenance products In this particular industry which is particularly important. "
One less from the server to the terminal
Valley of death by hundreds of medical technology IT Operation Survey found that while many cases, customers want all the existing application performance testing, find bottlenecks, give suggestions for improvement, but before the reservation data is not cumulative, so do this immediately or very difficult. Many hospitals in IT management is still in operation and maintenance is based on management stage management for IT Operation Management of the current state is not clear, their lack of operation and maintenance processes and industry standards or best practice comparison. Therefore, the valley of death is often in the deployment of technology products to help customers often first noted that the current operation and maintenance process strengths, weaknesses and risks, and then only for long-term operation and maintenance procedures to improve the provision of IT action plans.
To the use of HIS in the medium and large hospitals, for example, if the HIS system problems, many hospitals can not operate normally. As the HIS in the importance of out-patient services, so the stability of operation and maintenance has been the IT staff to pursue the goal, but this goal requires real initiative to ensure operation and maintenance. Yau Lung Technology CEO Zhang Zejun said: "In the area of IT operation and maintenance, 'active' is not a new concept, but really can be reached in the IT industry with special health care needs of the industry is very small operation in the healthcare industry dimensional management needs is not more than banking, finance, transport industry, business security to low, contrary to every step necessary to complete the operation and maintenance technical support. "
First of all, operation and maintenance personnel not only to ensure the smooth application of the server running, and the server network equipment around the need to control them, but to manage network devices and server monitoring Software Than less. The SiteViewECC not only from the multiple aspects of servers, network devices and applications to monitor management and performance management, and also for the failure can be early warning alarm to alert IT engineers to take immediate remedial measures. Not only can help network managers collect statistics and analysis of various aspects of alarm from the network information and fault information, the application can also be a deeper analysis of existing servers and network equipment, traffic and network bandwidth usage history, analysis of network performance bottlenecks in order to optimize the platform.
Also, during visits to ensure each endpoint is not a problem, such as out-patient fees, registration system, doctors visits and prescriptions issued by the client must ensure the continuity and stability operations. Platform system for these special clients, SiteViewDM deployment can use the powerful remote control function, operation and maintenance personnel to help at any time for any one to manage the terminal HIS system can also provide remote desktop control, remote reboot, remote shutdown and so on. And can allow or prohibit the hospital to be monitored on each end of the USB interface CD-ROM , Floppy , Parallel port, serial port access to the use of external storage devices, enhanced control mechanisms for internal security. These proposals are swimming dragon
technology industry from a large number of customers receive a fraction of operation and maintenance experience, to ensure customer satisfaction, valley of death has been providing product-related after-sales support services, which not only can solve the related installation, the basis of product features in the use of issues, including complex technical or management issues. Basic information can be protected, the use of network and information technology, medical institutions can be more intelligent, optimizing transformation and even personal adjustment, the ultimate aim is to enhance the patient's medical experience can shorten the lag time of hospital, reducing service errors, from the inside improve service level suits the image with the public. Valley of death from IT consulting and technology management to comprehensive analysis of the height, design, tracking, experienced technical consultants to provide such services
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