After the treatment of different business machine console How defined? – Range hood, air conditioning maintenance – Network Appliance Industry-hc360 HC
Due to the use conditions are different, in general,
Home Appliances
Business machines for home and commercial machines are the difference between after-sales service policy. However, the improvement of housing conditions, for some commercial aircraft into the general consumer family, and to improve the living conditions of workers, some companies will also staff quarters purchase home appliances. So enjoy these products what should the service then? News discovered through interviews with various companies for business machines and home machines distinguish between different standards, and thus lead to a lot of consumer disputes.
sale difference in treatment
Recent newspaper received more than the home machine, commercial machine service policies lead to different consumer complaints.
Ms. Chen
Nanchang consumers a beautiful decoration delayed 2
Air conditioning
, After failure to find after-sales maintenance, home maintenance department said it is a business machine, refused to repair, and commercial maintenance department also said that the home machine, not within the scope of its maintenance.
Ms Chan told reporters early in July, she found the air conditioning is not cooling, air-conditioning will be called the United States point of sale maintenance repair. Repair point of staff, said Ms Chan home air conditioning is a drag II, are commercial machines, they are only responsible for repair of household machines. Miss Yu Shichen called again to the U.S. commercial aircraft maintenance point, the air-conditioning maintenance, she said Ms Chan for the family, should belong to home machine.
Different with Ms. Chen, Beijing, Mr. Wang bought the consumer is definitely home machine, but it was treated as a business machine. Mr. Wang told reporters that he and three colleagues share units to employees in the unit rented room, in order to make life easier for some people it means the system of acquired AA
Refrigerator
, Air conditioning,
Washing machine
And other household appliances. Some time ago, less than one year with a washing machine broke down, can be factory-site maintenance staff and after it, not the family used their washing machines, so in accordance with the commercial aircraft deal, only to enjoy six months free repair, because the washing machine has been used more than half a year, so maintenance should be charged. Similar to the experience with Mr. Wang, Mr. Wu also for the workers to live in a rented modular dormitory, he was installed for the units for air conditioners, refrigerators, washing machines and cookers, before the burst
Range Hood
A problem, manufacturers have maintenance personnel that use the way he should be considered commercial, free of charge for repair of only 3 months.
Mr. Wang and Mr. Wu expressed
, although they are not a family, but the population does not use the product more than an ordinary family, the product of frequency is not high, why treat it according to the commercial machine?
In addition to the consumer that since buying the unit housing, renovation Group buy from the units come out of some household electrical appliances, such as visual access to the unified installation or unit, although units of partial or complete funding, but has been owned by individual families to use, maintenance, business is also treated in accordance with the commercial machine, they think it unfair.
Also reflect some individual businesses, because their home is on the inside of stores, businesses will use their home appliances are also counted as a business machine.
criteria for the classification of different
Problems reflected for Ms. Chen, the reporter with the U.S. after-sales service department to get in contact. U.S. home maintenance department staff told reporters that the so-called commercial aircraft, is the one with two, one-to-multi species such as air conditioning; home machine is hang, Guiji. U.S. commercial maintenance department staff told reporters that the so-called commercial aircraft, is the central air conditioning, for commercial or office building sector, the; home machine is hang, Guiji. The U.S. headquarters of relevant staff told reporters, business machine refers to windows machine, ceiling machine; home machine is the hook, Guiji so. The reporters also learned that the U.S. commercial aircraft and the console's "three guarantees" time is different after 2005 to buy the console, repair time is 6 years, but the commercial aircraft and major components of the package machine repair time is 2 years, central air conditioning is only 18 months.
Subsequently, the reporter called a number of after-sales service department or corporate service hotline, found that business-to-business machine, the distinction between standard home machine is different, after-sales service policies vary.
I am an expert from China Manufacturers, usually analyzes all kind of industries situation, such as frosted plastic bags , flat poly bag.
Processing your request, Please wait....
