In 2005 ranked No. 2 home appliances categories of complaints focused on after-s
Appliance categories of complaints are concentrated in the after-sales service.
2005 complaints of consumer-electronics category ranked No. 2
After the department store, complaints focused on service issues
Consumption and the environment
With the annual "3? 15 Consumer Protection Day" came, the service began to become a household electrical appliance enterprises and consumers care about and discuss a hot topic.
Present, China's home appliance industry with nearly 30 years of continuous development, the
Appliance Service
Industry has been rapid development. According to the China Consumers Association statistics show that in 2005 consumer complaints appliance products up to 181,669, accounting for 26% of the market consumer complaints.
However, as consumer demand for home appliances increased, household electrical appliance enterprises expand production capacity and the enhancement of consumer rights awareness, the development of home appliance service industry began to show some signs of lag.
Home appliances more than 180,000 complaints
Recently, the China Consumer Association Zhang, deputy director of the Consumer Guidance Department to accept Sohu aim at an interview with the media, said home appliance complaints, the China Consumer Association, the complaints relatively high proportion. One in 2005, consumer complaints is the department store occupied the first class, up to 220 551; Secondly, household appliances, up to 181,669. According to statistics, China Consumer Association, the amount of complaints each year 70 million pieces, home appliances 26% of the total complaints.
The same time, Zhang Zhi, said the rapid rise in home appliances category of complaints, the overall growth high. It is understood that, in 2005
Air conditioning
Product volume 17 788 complaints, the relative 2004 15 729, an increase of 12.6%, the highest complaints of all kinds of goods in the first increase in complaints; followed
Mobile
Mobile
, An increase of 11.1%, an increase in second; and
Kitchen appliances
Related products, up 8.9% of complaints, is in fifth place, too high.
In addition, countries
Electricity
Institute of Bing Xu Wei device that caused the current home appliance repair service complaints up a major reason is that many consumers are now the standard practice of the home appliances, performance indicators, and life is not very familiar with the electrical design features themselves are also more complicated. In addition, some concepts of product quality should not be limited to the product itself. It should
Package
Including product quality, user environment and correct operation, the three together, will constitute a product's true quality.
Standard lag is the crux of
In addition, the China Consumer Association experts believe that the current high-tech products, home appliances and other "three guarantees" service standards lag, also resulted in appliances perfect after-sale service system; require companies to upgrade their product quality and the maintenance and expansion of after-sales service commitment extension, to implement higher standards.
Zhang also told the face of
Appliance service
Some argue the existing market, the China Consumer Association reminds consumers, in
Competition
Increased market environment that is business against the "Three Guarantees" or self-set standards too low, consumers can use "money votes" to decide whether to support it, select it.
Zhang said, for the service, the "only better, not the best." Products, service standards the same way, from a new product launch to later re-enacted a special fine standard. Particularly recognized in society, the most important to depend on competition in the market depends on competition in the business aware of the interests of consumers protection
Care Workers
For the importance to consumers with better products and services. If a product alone continued development of service standards, there are good aspects, but I am afraid that the efficiency and management costs in many ways not yet reached: such as VCD, and other national standards have not yet introduced, largely been replaced by a new generation of products to. Similarly, as the replacement of home appliances to enhance the speed, flat-panel TV, inverter air conditioner,
Water heater
And so a series of products are still perfect after-sale system into.
Wei Xu Bing
also believes that companies should pay attention to after-sales service developed in part through the service, producers can improve their products, the formation of the continuous improvement of technology, improve product quality, but also save production and maintenance costs.
Industry "rhetorical style" is still raging
Course, with the company's own commitment to improve service standards, aftermarket manufacturers, "exaggerating" the problem has become increasingly prominent.
The e-commerce company in China offers quality products such as 2E1 over IP converter , 8-channel optic video multiplexer, and more. For more , please visit TDM over IP suppliers today!
Processing your request, Please wait....
