Is PBX right for your company?
Your company has grown, and your company phone can’t seem to manage all of the extra calls from clients, suppliers and contacts. What’s more, with new branches and more workplace space, communicating efficiently inside your business has turned out to be a major issue! You cannot help but think about the business you lose with each and every busy tone or the mishaps that can take place with your everyday operations just because of your telephone system.
The traditional response to this difficulty is usually to subscribe to one more telephone line. However, technology has afforded us the use of PBX or Private Branch Exchange. In case you pick the latter alternative, you would be just add a switchboard control for your existing line, allowing you to maximize the resources you already have rather than adding another line which will call for new resources.
The presence of a switching system has its own benefits and disadvantages, though. Before you apply this type of technology to your operations, take into account the following:
Benefits
• Establishes a company phone network – utilizing 3 to four digit extensions, the phones inside your business area could be linked up to a common network, allowing free calls in between departments or employees
• Better client service – the system could be configured to isolate the call to a single device while keeping the line open to accept more calls.
• Administrative control – a central unit can modify or configure the system for your needs or preferences.
• Cheaper than an additional line – using PBX costs lower than having extra lines and extensions
• Lots of features – the added technology for your telephone system lets you track your calls, know who calls, record calls, and much more.
Disadvantages
• Initial investment – the amount of extra devices, wiring and labor fees for setting the system up will depend on how much you would like the capabilities of your telephone system to expand
• Additional personnel and training – if you wish to be sure that any difficulty with the system is addressed immediately, you may have to employ individuals who can manage the system and repair any breakdowns at a moment’s notice.
• System breakdowns – like any piece of technology, complexity tends to make it easier for things to go wrong. Contacting the telephone company will get it fixed, but the response time and efficiency of support varies.
• Troublesome modifications and physical transfers – since the traditional system is set using cables, wires and special hardware, making changes for the system isn’t as easy as transferring a telephone line. You will must reconfigure the entire network on top of laying new cable or adding new phone units.
VoIP or Voice over Internet Protocol technology for a switching system eliminates several of the disadvantages, like the need for extra employees along with the high price of the initial investment. A system using the internet as a foundation also gives you more options and more functions to be happy about.
At the end of the day, identifying your needs, problems and existing resources are vital when deciding if a PBX is a good solution for your company phone dilemma.
Check out for a lot more information on how you will boost your marketing strategies by means of company phone. We also provide useful details relating to business telephone system along with PBX that will aid your business with its communication needs.
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