Enhance Consistency, Efficiency and Excellence with ITSM Software
Today IT service management (ITSM) is necessary to keep the wheels of business running easy and smooth. The huge challenges faced by enterprises in managing the introduction of systems into production, such as preparing business and IT, and creating and executing test plans are no more issues with ITSM. The concept of ITSM took shape with the realization that focusing on quality rather than quantity can make a huge difference. Unlike the technology-centered approaches that dominated the IT scene, ITSM is a process-focused approach that concentrates on improving relationship with customers. Thus, holistically ITSM is like any other process improvement movement such as TQM, Six Sigma, business process management, CMMI, ISO 27000, TOGAF and so on.
ITSM is based on the U.K.’s the Information Technology Infrastructure Library (ITIL) framework. ITIL is a set of practices for IT service management (ITSM) that provides a framework for identifying, planning, delivering, and supporting IT services to the business. It advocates the aligning of IT services to the needs of business and strengthening of the main business processes. It provides important guidelines to enterprises on the means of using IT as a tool to bring about growth, change, and transformation in business easily and effortlessly.
A successful ITIL implementation process aids in
- Increased IT project delivery efficiency
- Improved resource utilization
- Reduced TCO
- Improved reliability and security of IT services
- Improved asset utilization and lifecycle management
- Reduced service cycle times
- Improved risk management
- Reduced peer support
- Automation, standardization and consolidation
- Improved availability
- Improved IT governance
- Improved efficiency of security and business continuity planning process
In today’s changing business scenario, which has become increasingly volatile and highly competitive, there is increased pressure on enterprises to become more cost-effective. However, many organizations do not have the requisite time or resources for process improvement. Given this backdrop, an organization can improve its internal processes to better meet customer demands by successfully implementing IT service management software. It helps to
- Manage Service Desk, Incident Management, Problem Management, Change Management, CMDB
- Meet Global Standards
- Achieve automated workflow process
- Promote self-service
- Implement highly demanding SLA & Escalation Policies
The ITSM Help Desk Software with all the required built-in ITSM applications helps enterprises to manage services from end-to-end i.e., the entire business service along with its underlying components.
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