Microsoft Response Point – 63E1 SDH Multiplexer – EOP 8E1/Ethernet converter
www.microsoft.com/responsepoint/whatsnew.aspx.
Contents
1 Service Pack 1
2 Service Pack 2
3 Upcoming Features
4 References
5 External links
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Service Pack 1
Microsoft Response Point Service Pack 1 (RP SP1) was released in July 2008, announced by former Microsoft Chairman Bill Gates. This update is freely available for download at http://www.microsoft.com/responsepoint with the following features:
Click-to-Call Dialing (the ability to double-click or right-click on a co-worker’s extension or an imported Outlook contact, and automatically dial the phone in that fashion)
SIP trunking support (SIP trunking allows an PBX owner to replace traditional PSTN lines with PSTN connectivity via a SIP trunking service provider (ITSP). This new support allows RP to use a supported SIP Trunking provider if there is an internet connection provided to the RP base unit)
Direct-inward-dial (DID) support when used with a SIP Trunking provider (ITSP)
Enhanced call logging functionality in the RP Administrator program
Several call handling and performance improvements
Updates and enhancements to the RP Assistant and RP Administrator programs
‘Barge in’ which allows users to interrupt a voice prompt with a voice command, rather than being required to wait for the voice prompt to complete before speaking the command.
Service Pack 2
Intercom allows you to make 2-way intercom calls or send 1-way pages to individuals or groups using the intercom system.
Customizable URLs in notification windows. Integrate with 3rd-party applications to customize the links that appear inside incoming call notifications.
Customizable after-hours schedule. Schedule the Automated Receptionist to handle calls after hours, on holidays, and during business closures.
VPN access. Enable VPN access so that people can use the phone system from remote networks.
VoIP gateway device. Configure VoIP service with an on-premise gateway device that helps improve service quality.
Automatic parked-call return. Have callers waiting in park for 3 minutes automatically returned to the person who originally handled the call.
Digital service. Configure voice service with a digital service provider. Digital service is often referred to as 1, 1, RI, or SDN by some service providers and in different regions.
Call-forwarding message. Turn on or off an announcement that notifies people when calls are forwarded.
Multi-function gateway devices. Configure hybrid gateway devices that have both FXO and FXS ports, or can be used for either analog or digital service.
Improved DTMF detection. Change the channel that detects touch tones to reduce speech misrecognition, often caused by background noise and variable service requirements.
Upcoming Features
In their Town Hall meeting on October 30 2008, Microsoft released a roadmap of upcoming features. The roadmap was split into two categories – ‘Sooner’ and ‘Later’. The ‘Sooner’ release was released in February 2009 as Service Pack 2. The ‘Later’ release was expected to be shipped as Response Point 2 by end of Q1 2010. Since May 2009 however the details of Response Point’s next version has become uncertain in terms of its timing and feature set according to a recent article by Paul Spain.
Microsoft has also postponed its Chinese Response point release.
The ‘Later’ (Response Point 2.0) release was originally expected to include:
Also-ring
Automatic backup
BLF
Branch offices
Conferencing
Dial plan
International
Key-system-like experience
Outlook add-in
Remote web admin
Soft phone
Speech/blue-btn enhancements
References
^ a b c “Response Point Home Page”. http://www.microsoft.com/responsepoint/default.mspx. Retrieved 2007-10-10.
^ “Microsoft Response Point – VoIP for Business”. http://www.tmcnet.com/news/2007/03/20/2432333.htm. Retrieved 2007-10-10.
^ a b c “Microsoft Response Point Phone System Software The Easy Choice”. http://www.microsoft.com/responsepoint/product_information.mspx. Retrieved 2007-10-10.
^ “Microsoft Response Point SP1”. http://blog.tmcnet.com/blog/tom-keating/microsoft/microsoft-response-point-sp1.asp. Retrieved 2008-05-10.
^ “Contrary to the rumours, Microsoft Response Point 2.0 is coming”. http://www.geekzone.co.nz/paulspain/6520. Retrieved 2009-06-06.
External links
Response Point Home Page
VoIP Phone Service Providers
The Response Point Team Blog
Response Point Tricks, Tips and Articles
Windows IT Pro Review on Response Point
Robert Brown’s Blog
Review lauds “stunning” speech recognition on Response Point
PCMagazine’s comment on Response Point
News Coverage on Response Point
Response Point VPN – Installation Instructions
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